Duty Manager Lead
1 week ago
We are seeking a highly motivated and organized individual to fill the role of Duty Manager Lead at our Isleworth site.
The successful candidate will be responsible for the day-to-day running of the Isleworth site, ensuring a safe, enjoyable, and quality customer experience. This includes proactively managing the Lifeguarding teams' performance, health, and safety on poolside.
About the Role:
- Coordinating wet side timetables, events, and rotas, setting team targets.
- Ensuring all operations flow smoothly and helping us meet our company goals.
Responsibilities:
- Supervise and coordinate regular maintenance and cleaning of the facility.
- Deal with any H&S incidents, accidents, safeguarding concerns, and report on the management system.
- Perform pool hygiene and safety checks.
- Coordination of events and activities like galas and holiday camps.
- Provide first-class customer service to all users of the facility.
- Address any customer queries or complaints.
Benefits:
- Free parking at all Leisure Centre Sites.
- 22 days holiday allowance, plus bank holidays.
- Free GOLD gym membership.
- Lampton Rewards - discounts and offers from top brands and services.
- EE rewards - 20% off phone, sim, and mobile broadband.
- Enhanced Maternity and Paternity leave.
- Pension Scheme.
- Refer a Friend Scheme offering up £250 for each new employee referred.
- Staff wellbeing services, including access to online GP, occupational health, and EAP.
- Eye care vouchers and support towards glasses.
- Cycle to work scheme.
- Electric Car salary sacrifice scheme.
About Us:
We offer a full range of facilities, including fitness studios, health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. Our mission is to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds.
Our Values:
Diversity, equity, and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.
This is a challenging yet rewarding opportunity for someone who is passionate about delivering excellent customer experiences and supporting their colleagues. If you have the skills and experience required, please apply.
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