Transport Administrator Apprentice
1 month ago
**Why The Work for C-Plan Telecommunications**:
**What's Involved? Duties of Work**:
- Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
- Answering and responding to all incoming calls in a prompt and polite manner.
- Liaising with the management team ensuring the smooth operation of the transport department.
- Ensure all inbound/outbound data submissions are completed promptly and accurately
- Monitor and chase data in support of the transport operation
- Produce statistics as and when required
- Undertake administrative and filing duties to meet needs of the Transport Department
- Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff
- Maintain a harmonized people and customer focused team working environment always seeking opportunities to improve our stakeholder’s experience.
- Dealing with customer and supplier enquiries and complaints from investigation through to closure.
- Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
- Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
- Enter accurate data on to all internal systems and reports
- Work closely with the Finance team in order to fully understand Customer and Suppliers requirement and expectations
- Maintain data security and integrity in line with business needs.
- Creation of customer KPI reports through Excel
- Maintain a safe working environment that complies with all aspects of the company’s H & S Policy
- Excellent computer literacy (Microsoft Office, Word & Excel)
- Previous administration experience/qualifications
- Good numeric skills - including accuracy
**Future Prospect**
- Progression routes available on completion of apprenticeship
**Company Benefits**
- This is a Monday to Friday Position, 9am to 5pm
- The salary is £14k - £16k per annum (Dependent on experience)
- The holiday entitlement for this position is 28 days inclusive of bank holidays.
- Parking available onsite
- Monthly Pay
- Progression Opportunities Available
- Company Pension
- Healthcare Cashplan for all employees and dependents, including dental, optical, physiotherapy, health screening, 24/7 counselling and more
- Training opportunities and development plans
**Important Information**
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”
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