Inbound Call Handler

5 months ago

London, United Kingdom Home Made Full time

Inbound Call Handler **| Home Made**

We are looking for Sales Professionals to join our Sales Development team who are results driven and are focused on exceeding targets.

You will be the first point of contact with our potential renters and the first part of our sales process. You will speak to them about what they are looking for and ultimately matching them to their ideal new home

**Working hours**: Rotas are set in advance - Monday to Friday 9am-6pm or 10am-7pm. This role also requires a bi-weekly Saturday with a day in lieu in return.

**Office location: **London Southwark, this is a full time office-based role (close to Southwark, Waterloo and Blackfriars stations)

**Salary**: £23K Base + Uncapped Commission OTE £30K (with a strong performance, you will have the opportunity to advance to a £25K base salary within the first 6 months)

**Working with us**:
Home Made are the fastest-growing property technology company that is fixing renting for good By combining technology and a customer centric approach, we are making the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good

To explore more about what we do, click here.

**What you'll be doing?**
- Work as part of a high performance sales team, all focused on the same mission to fix renting for good
- Qualifying warm leads via inbound and outbound calls from prospective renters, securing viewings
- Put your sales skills first by identifying the needs of each renter, adopting a sales mentality to cross-sell properties effectively using our matching tool
- Utilising our customised systems to note clear customer requirements for the viewings team to take them around the properties of choice
- A self starter, with an appetite to exceed targets
- Keeping up to date with knowledge of pricing, availability and new properties/sites as they come in
- Attend training on new site launches
- Actively problem solving to support customer needs
- Utilising WhatsApp for business, assisting prospective renters on their journey for a new home digitally
- Communicate and draw attention to any promotions or offers
- Responsible for data integrity, using our customised systems for logging, tracking and maintaining renter records
- Be a Home Made culture champion, confidently communicating our value proposition to prospective renters

**About You**:

- You enjoy the world of sales and is always shooting for that next goal
- You are an excellent communicator with the ability to build rapport with a range of customers
- You are results-driven, looking to surpass targets
- You love to learn and are keen to expand within the role
- Exceptional written and spoken verbal communication skills

**Benefits of working with us**:

- Annual Leave: 24 days leave + your birthday off
- Modern, state of the art offices
- Employee Perks: discounts for stores, cinema etc
- Yearly Half Day Charity Day
- Office Social Events (Summer and Winter Parties)
- Culture Club: Running Club, ad hoc events for notable dates (St. Patricks day, Diwali, Movember), Meditation Sessions, Mental Health Champions, CSR opportunities
- On site Gym access, showers (towels & shower gel), and indoor bike storage
- Weekly Friday 5pm Happy Hour in the office
- Opportunities to upskill in your career through our Learning and Development Programme
- **We are an equal-opportunity employer**_

**Job Types**: Full-time, Permanent

Pay: From £23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- On-site gym
- Paid volunteer time
- Referral programme
- Sabbatical
- Sick pay
- Store discount
- Transport links

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Application question(s):

- Please confirm your notice period
- Please confirm that you are happy this is a full time in office position.
- Please confirm that you are happy with the working hours: Shift pattern 9am-6pm, vs 10am-7pm, Monday - Friday, with bi-weekly Saturdays. (Day given back in lieu for the Saturday week).
- What excites you most about Home Made and what we're doing?

Work authorisation:

- United Kingdom (required)

Work Location: In person

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