Part Time Showroom Sales Consultant
6 months ago
Love Your Home is a very different kind of furniture company, one that believes it is perfectly possible to make beautiful furniture at reasonable prices. We’re dedicated to designing and crafting seriously comfy sofas, armchairs, beds and mattresses that are handmade to the highest quality, with enormous importance placed on material provenance, longevity and sustainability.
A founder-led, boutique business, Love Your Home was set up in 2008 be industry expert Leigh Harmer. Based nowadays in our 17th Century Barn in the picturesque Surrey countryside we introduce our customers to furniture that is both stunningly beautiful and inherently robust, even in the face of family life. We make everything to order, to our customers exact specification so it suits their home perfectly.
We’re looking for talented people to help us on our exciting journey to the next level. We need a customer experience expert, ready to help us deliver a stand out customer journey from beginning to end. The role will include warmly welcoming and befriending our customers in the showroom, over the telephone and online. Listening carefully to their needs and tastes and responding with honest, personalised advice on our products and services. You’ll need to be confident and engage with a relaxed and genuine vibe. A great work ethic is a must. A keen eye for interiors is a welcome bonus
**You**
Are you passionate for high quality, sustainable furnishings with proven experience working within a customer-facing role and preferably within interior design. Then read onto find out what we are looking for
- Top-notch communication skills - both verbal and written - with a high attention to detail
- Highly motivated - not settling for anything but the best.
- A quick learner with bundles of common sense
- The ability to work independently.
- A great team player with the ability to promote and help build a positive work environment
- A dab hand at systems, and fully IT literate.
- A good vibes persona, who brings energy to work every day
**The Role**
- Welcoming and delivering exceptional customer experience to our customers in the Showroom
- Priding yourself on your top-notch product knowledge
- Answering every question and anticipating their next one, being honest when you don’t know Finding out promptly and keeping the customer updated
- Keeping the showroom in tip-top condition to make a brilliant impression on every guest
- Preparing customer quotes in the retail CRM system to help with their decision making and make placing their order easy
- Updating the CRM system and customer throughout the order journey
- Introducing Guardsman to every customer, so they clearly understand the benefits and you can maintain a high attachment rate.
- Looking for opportunities to suggest complimentary products.
- Keeping our brand assets (aka our brochures, swatches and product cards) up to date, accurate and easily accessible, neat and tidy.
- Stay calm under pressure - it’s a busy industry and our customers benefit hugely from your patience and support in their decision-making.
- Implementing and maintaining sales strategy and initiatives
- Being a Love Your Home ambassador - Talking about our products and brand with confidence and passion.
- Become an expert on our processes and systems to deliver the best customer experience possible
- Guiding our customer through the next steps when it’s time to place an order. Following up on quotes to answer any remaining questions and checking if the customer is ready to make payment
- Be a team player by attending and contributing important customer feedback and insights at our weekly sales meeting
**The Hours**
**This is a full-time position that requires you to work regular weekends. Saturday hours are 9.30am-5.30pm and Sunday hours are 10.00am-4.30pm. Weekdays working hours are from 09:00am-6:00pm Mon-Thurs and Friday 09.00am - 5.00pm (days are flexible as you would have days off due to weekend work)**
If you don't hear from us in two weeks, then unfortunately you have not been successful this time.
**Job Types**: Part-time, Permanent
**Salary**: £28,000.00 per year
**Benefits**:
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Application question(s):
- Do you live within 30 minutes easy commute?
- Are you passionate about interiors?
- Do you have customer facing experience?
**Experience**:
- Sales: 3 years (preferred)
- CRM: 1 year (preferred)
Licence/Certification:
- driving licence and own vehicle (required)
Work Location: In person
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