Customer Service Assistant

3 weeks ago

Ormskirk, United Kingdom Edge Hill University Full time

**Customer Service Assistant**:
**Customer Experience**:
**Location**:

- Ormskirk**Salary**:

- £22,681 per annum pro rata- Part Time Permanent**Post Type**:

- Part Time**Hours Per Week**:

- 30**Work Pattern**:

- Monday, Tuesday, Wednesday, Thursday, Friday**Closing Date**:

- Friday 08 March 2024**Interview Date**:

- Wednesday 27 March 2024**Reference**:

- EHA0049-0224**_We’re here to create and harness knowledge, to deliver opportunity for everyone._**

**About the Role**

This is an exciting opportunity for a Customer Service Assistant to join the Customer Experience Team in a role where you will have a direct positive impact on the student and visitor experience at Edge Hill University.

You will provide a welcoming, efficient, and professional reception service and receive all customers, guests and visitors to Edge Hill University. Facilitating excellent customer service, you will carry out general administrative tasks and provide customers with information on the institution and its activities.

**About You**

As Customer Service Assistant**,** you will:
Have excellent customer service skills.
- Be able to respond calmly under pressure to enquiries and multiple requests.
- Be able to plan, organise and work effectively to deadlines.
- Be self-motivated, positive and have excellent communication and interpersonal skills.
- Have good IT skills, attention to detail and accuracy.

**Rewards & Benefits**
- A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days)
- Free foreign language evening classes
- Discounted membership to our onsite state-of-the-art sport and leisure facilities
- Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
- Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and as health & wellbeing resources.
- A wide range of development programmes to enhance your career.
- Beautiful award-winning on-campus working environment.
- Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%

Click to view our Rewards and Benefits Package: Support Staff (edgehill.ac.uk)

**About Us**

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn’t about how much you take in. It’s about what you take out into the world.

Inspiring minds and changing futures since 1885,** **Edge Hill University is “A great success storyan institution that improves and impresses year after year” - Times Higher Education.

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