Sales and Customer Service Assistant

4 weeks ago

Ormskirk, United Kingdom Aqua Cure Full time

You’ll be working for a company that values its employees as a prized long-term asset, by maximizing your potential with ample opportunities for development and promotion, we all win

Our vision is to be the best in the business and it’s our people who make us so.

The office based role is the perfect opportunity to provide best in class customer service and friendly reminder service to an established base of customers, whilst problem solving and learning about the world of water treatment in a supportive yet professional environment. If you have been discouraged by previous experiences of poor customer service, then our approach of working with customers to establish their needs may make this the ideal position for you. Full product and system training is given to ensure you are thoroughly equipped to make the most of each opportunity to make your customer service skills shine and ultimately keep our customers happy
- **Your responsibilities will include**:_
- Outbound call reminder service
- Providing best in class customer service to a wide range of customers
- Capable of meeting monthly targets.
- Order Processing
- Maintaining and building rapport with customers, understanding their needs
- Instigating solutions to help the customer

**Essential**:

- Previous Customer Service and office experience
- **Key skills needed**:_
- Organised approach to workload
- Great attention to detail
- Passion for delivering excellent customer service
- Outstanding telephone manner and rapport building skills
- Ability to work in a fast paced, team environment
- Self-motivated, adapting positively to change
- Basic IT skills
- Willingness to learn
- **Personal Qualities**_
- Team Player
- An out-going personality and good people skills.
- Service Driven
- Confident
- Reliable

Working hours are Monday to Thursday 8:30 - 5:30 With a 5pm finish on a Friday (so your weekends are free) with a 23 day holiday allowance increasing with long service, including a Christmas Shutdown, plus Bank Holidays.
- **ABOUT US**:_
- Aqua Cure manufactures and supplies water treatment systems and products, mainly B2B, across a range of sectors from Hospitality to Domestic. Our products range from domestic water filters to purpose designed and engineered treatment plants. Based in Burscough near Ormskirk in a purpose built facility employing around 50 people._

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,600.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Experience**:

- sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

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