![Page Personnel](https://media.trabajo.org/img/noimg.jpg)
Head of Customer Experience
3 weeks ago
Established business in Liverpool
- Customer Support Leadership role (Contact Centre)
**About Our Client**:
This business are an ethical and established business with excellent track record, they operate within a specialist market and will offer hands on training to learn about their services in detail.
Working for a growing business you will be based in a hub of activity, this role will oversee a small team of CX specialists and be responsible for the overall CX strategy including system and delivery.
Key Responsibilities will include;
- Management of data and enhance offering of the CRM system
- Understanding the current Customer Service Journey will be one of your first tasks, you'll then work to improve this
- This role is very much going to be considered 'the face' of the department and internal networking is essential
- Full SLA / KPI management
- Working with Senior Leadership teams to investigate and support the roll out of a working customer insights system
- Hands on role, working with customers to resolve any queries and complaints
- Staff training
**The Successful Applicant**:
- Experienced in house Customer Service Manager / Head of Customer Experience or Operations Manager.
- To be successful for this role you must have a proven track record with implementing new initiatives, ideas and technology, this business will require you to draw on your experiences to raise the excellency standards currently in place. We will require you to have done such a project on more than one occasion and have been within the business to have seen the results of your project first hand.
- Hands on People Manager
- Professional background to include management of specialist teams
- Experience working as part of a senior leadership team
- Comfortable and experienced in pitching ideas to board level
- Experienced in being self managed
- Previous role having been at decision making level for Customer Services / Customer Experience
- Excellent technical experience, or been heavily involved in any new system implementation
- Notice period of 1 month or 2 months max (due to company peak)
- Creative, innovative and passionate about Customer Service
- Able to implement ideas and work in an adaptable way - proven idea to implementation background
**What's on Offer**:
This role offers
- A new exciting role that will enable and encourage creativity and innovation
- Salary £49,000 - £51,000
- Benefits package
- Free Car Parking
- Flexible working
-
Head of Customer Experience
2 weeks ago
Liverpool, United Kingdom Page Personnel Secretarial & Business Support Full timeThis excellent role is an established business who are continuously investing in providing the best possible experience for all customers. This role will offer a talented Head of Customer Experience the opportunity to bring forth ideas and create a flawlesscustomer journey, this role will have endless opportunity to be innovative and build something...
-
Head of User Experience
2 weeks ago
Liverpool, United Kingdom University of Liverpool Full timeA fantastic opportunity is available for a skilled and enthusiastic Head of User Experience to join the University marketing team.- Helping to create best in class experiences that impact millions of customers worldwide, this role leads all digital marketing UX initiatives and is responsible for providing seamless and friction free experiences.
-
Head of Customer Experience
3 weeks ago
Liverpool, United Kingdom Page Personnel - UK Full timeEstablished business in Liverpool - Customer Support Leadership role (Contact Centre) **About Our Client**: This business are an ethical and established business with excellent track record, they operate within a specialist market and will offer hands on training to learn about their services in detail. Working for a growing business you will be based in a...
-
Head of Customer Transformation
1 week ago
Liverpool, United Kingdom Digital Waffle Full time**Head of Customer Transformation**: **Job details**: - Posted 24 November 2023 - Salary £100000 - £110000 per annum - LocationLiverpool - Job type Permanent - Discipline Infrastructure - ReferenceZJ-57-17 - Contact NameZak Jones **Job description**: **Job Title**:Head of Customer Transformation/Migration **Location**:Liverpool, UK (90%...
-
Customer Experience Specialist
1 month ago
Liverpool, United Kingdom HSB Full timeCustomer Experience Specialist **Company** HSB **Location** Liverpool, United Kingdom **Role: Customer Experience Specialist** **Location: Birkenhead/Manchester (or within a commutable distance)** **Hybrid working - 2 days per week in Birkenhead** **Brand: Premier Guarantee** **Permanent** **Role Purpose**: To create long-term, trusting relationships...
-
Customer Experience Partner
2 weeks ago
Liverpool, United Kingdom CMACGM Full timeLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
-
Head of Customer Service
3 weeks ago
Liverpool, United Kingdom Hike Footwear Full timeHike Footwear is a leading provider of high-quality shoes designed to promote foot health and comfort. With a focus on natural foot alignment and superior craftsmanship, we're dedicated to delivering the best footwear experience for our customers. Our mission is to alleviate foot pain and empower individuals to lead active, pain-free lifestyles. Join us at...
-
Student Experience Administrator
1 week ago
Liverpool, United Kingdom University of Liverpool Full timeThe Faculty of Science and Engineering is looking to appoint a Student Experience Administrator, supporting the broad spectrum of Education and Student Experience. You will have responsibility for a defined area of administration work and will provide day to day support to students and colleagues within the Faculty. Reporting to the Student Experience Team...
-
Territory Sales Manager
4 weeks ago
Liverpool, United Kingdom Ted Experience Full timeThis Role Our mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product. We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment....
-
Territory Sales Manager
4 weeks ago
Liverpool, United Kingdom Ted Experience Full timeThis Role Our mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product. We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment....
-
Territory Sales Manager
2 weeks ago
Liverpool, United Kingdom TED EXPERIENCE Full timeOur mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product. We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment. As a...
-
Territory Sales Manager
2 weeks ago
Liverpool, United Kingdom TED EXPERIENCE Full timeOur mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product. We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment. As a...
-
Territory Sales Manager
2 weeks ago
Liverpool, United Kingdom TED EXPERIENCE Full timeOur mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product. We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment. As a...
-
Head of Customer Insight
2 months ago
Liverpool, United Kingdom Liverpool John Moores University Full timeEvery member of staff at LJMU works towards enhancing the experience and opportunities for students. Do you have what it takes to make a positive impact on our students? Join the 2,000+ strong community of academic staff, researchers and other professionals that are helping to shape the minds of the future. This is an exciting time to be joining LJMU as we...
-
Territory Sales Manager
1 week ago
Liverpool, United Kingdom Ted Experience Full timeThis RolenOur mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product.We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment.As a...
-
Territory Sales Manager
3 weeks ago
Liverpool, United Kingdom Ted Experience Full timeThis RolenOur mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product.We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment.As a...
-
Territory Sales Manager
2 weeks ago
Liverpool, United Kingdom TED EXPERIENCE Full timeOur mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product. We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment. As a...
-
Territory Sales Manager
3 weeks ago
Liverpool, United Kingdom TED EXPERIENCE Full timeJob Description This Role Our mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product. We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a...
-
Territory Sales Manager
2 weeks ago
Liverpool, United Kingdom TED EXPERIENCE Full timeJob Description This Role Our mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product. We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a...
-
Territory Sales Manager
3 days ago
Liverpool, United Kingdom Ted Experience Full timeThis RoleApply (by clicking the relevant button) after checking through all the related job information below.Our mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product.We have a team of 100+ Field Sales Executives nationwide, raising awareness of...