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Territory Sales Manager

4 months ago

Liverpool, United Kingdom Ted Experience Full time
This RolenOur mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking – IQOS, a new reduced risk heated tobacco product.

We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment.

As a Territory Manager, you will be managing a sales team of 5-10 Field Sales Executives within your region – being accountable for their sales, performance, absenteeism and troubleshooting any queries that arise. You will be their main point of contact.

Your role will be field based with the expectation of visiting your team weekly, spending time with new starters, low performers and offering support with tips + tricks. You will need to be a strong communicator, with an eye for detail and a natural people leader.

Key Objectives

To drive performance of your team – ensuring they are achieving the set KPI’s

To be the expert in your teams’ field – being the go-to for any troubleshooting or support

To deliver sales training and coaching to the highest standard

Ares of Responsibilities

Performance ManagementnPlanning and scheduling – submission of weekly plans and schedulesnAccountable for regional targets and sales averagesnThorough understanding of your team's capability – across the detail of underperforming and the WHY that is causing low performancenMonitoring team performance throughout the day + raising any concerns in timely mannernCreation of Performance Improvement Plans, implementation, and governancenAbsenteeism – ensuring low absences within region + flagging any concerns in timely mannernQuality and RetentionnOverall responsibility for the quality of the ‘sales experience’ (balance of closing with quality)nEnsuring the value proposition is communicated optimallynCustomer journey assurance guardians – actively championing the perfect customer journeynAccountable for mystery shop results of team

People ManagementnExperts in your teams’ duties and able to be an exemplar in performing all the functions of an FSE's (ie pitch / sell / compliance / field coach)nDeliver sales training and coaching: High level of coaching ability across your team sales performance / resultsnDevelopment and enhancement of FSE'S sales techniquesnBeing your teams’ go-to for store, tech or personal issues, with the ability to troubleshootnNew starters – on-boarding, hyper care, performance plansnMonitoring staff performance + raising concerns in timely mannernAttendance on Client Regional calls – performance reviews of teamnBuilding team morale – creating healthy competition and belonging to something biggernCelebrating your team – wins + successesnKit management of team – ensuring full and correct kit onsitenRelationship BuildingnBuilding strong relationships with FSE's, Retailers, Field Team + TEDnBridging the gap between head office and frontlinersnFocusing on team motivation - raising any concerns that could have a direct impact on overall morale

Data + ReportingnAccountable for the submission of daily reports including accuracy and timelinessnExperts on TED Tech’s reporting system: able to train to a high level on the user side of reporting platformnAnalysing data trends in your region – being across the detail

Issue & Incident EscalationnMain point of contact for your FSE's Team, TED Experience and Field TeamnMonitoring and responding to queries – solving problems and escalating to relevant stakeholders (reducing noise)nEscalating issues appropriately using the correct channels – troubleshooting where possible prior escalating

Requirementsn21 years old or overnHave a valid driver's licensenAccess to their own carn2 years of sales experiencen1 year sales management experiencenWorked within a target-based structurenAble to build and foster relationshipsnStrong work ethic and communication skillsnProficient in Microsoft Office suite and customer relationship management softwarenPassionate about changing the lives of adult smokers across the UK

What’s in it for me?nA comprehensive and achievable bonus structurenCorporate expense card for petrol, parking & other business costsnFive-days paid training focusing on company, product, systems and your rolenFull-time 5 day work commitmentn8 hours per daynPension scheme