Telephone Assessor or Trainee Adviser
2 weeks ago
**Position**: Telephone assessor/Trainee Adviser
**Location**: Newcastle upon Tyne
**Closing date**: 22 December 2023
**Role details**:
Job title:
Telephone assessor/Trainee Adviser
**Location**:
Newcastle upon Tyne
**Salary**:
£23,820-£25,660 (Dependent upon experience)
Salary pro rata:
No
London allowance:
No
Hours per week:
37
Type of contract:
Fixed term
End date of contract:
30/06/2024
22/12/2023
Closing time:
17:00
Citizens Advice Newcastle is a well-established charity operating in the City of Newcastle supporting over 15,000 clients a year. In the backdrop of the current cost of living crisis, all our services are in high demand; therefore, we want to increase our capacity for telephone support. We are seeking to appoint a Telephone Assessor/Trainee Adviser with the ability to provide information & advice to our clients through our adviceline.
The role is for 37 hours per week, and will help to identify and support the best way forward for our clients. The role will involve providing information and guidance on a number of advice topics provided by the Citizens Advice Service.
You will help the client navigate online information and access self-help material, along with making referrals or signposting as necessary. You will have a clear commitment to client care, be highly organised and self-motivated, able to maintain high advice quality standards. Training can be given to fulfil the role.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
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