Internal Client Retention Specialist

7 months ago

St Albans, United Kingdom Amthal Fire & Security Ltd Full time

**Responsibilities**:
Managing the Retention & Cancellation Process and liaising with these clients

to understand reasons for leaving and trying to convert them back to a

customer.
- Working with the operational/sales team to identify clients that are potential

flight risks.
- Working & Supporting the operational/sales team in meetings where client

issues are being discussed.
- Be an integral part of the team and be the link between the Sales &
Operational Teams when dealing with customer complaints, retention issues,

cancellations etc.
- Managing a client account list that are not currently allocated to an account

manager but still require contact and liaison. (mainly small clients, residential

clients)
- Look for opportunities to enhance the Amthal Service Offering, cross selling

opportunities as well as opportunities for other services that the client

currently does not receive from AFS.
- Develop and grow relationships with our clients.
- Contact existing clients who have moved on and identify their current

situations, opportunities for re-integrating them into the Amthal Family
- Arrange meetings for Sales Teams and where needed Group Sales Director to

visit or speak with clients both existing and historic.
- Build internal relationships with the operational and sales teams.
- Provide honest feedback internally based on client feedback to ensure we

address and action changes that need to be made.
- Identify opportunities in both negative and positive situations.
- Work with the SD to build and develop a Customer Retention/Complaints

process alongside developing sales processes to ensure there is clear lines of

responsibility.

The role will evolve as we establish key processes to identify potential client

issues and retention opportunities as well as best practices and improvements

across the group.

**Experience**:
Excellent verbal communication skills
- A positive, proactive and customer focused attitude
- An ability to manage and prioritize your workload in a fast-paced environment
- A logical approach to your work
- Confidence in working with a variety of internal systems and willingness to learn new

systems
- Operate with independence and integrity
- Being able to use your own initiative when completing day to day tasks
- Good spoken & written English
- Excellent time management skills enabling to meet all set deadlines
- To be a part of growing a sustainable dynamic business
- To relish a challenge and enjoy taking control and enjoy organizing all communication

and works to ensure fantastic customer service is delivered
- Comfortable using all Microsoft Office programs.
- You will be able to deliver unrivalled quality customer service
- A desire to learn from an experienced sales team and progress their sales career within

the business.

At our company, we offer competitive compensation packages, including salary and benefits. We provide a supportive work environment where employees are encouraged to grow and develop their skills. If you are a motivated individual with a passion for customer retention, we would love to hear from you.

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Free or subsidised travel
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Account management: 3 years (preferred)
- sales: 2 years (preferred)

Ability to Commute:

- St Albans (required)

Ability to Relocate:

- St Albans: Relocate before starting work (required)

Work Location: Hybrid remote in St Albans

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