Retentions Advisor

6 months ago

St Helens, United Kingdom Handepay Full time

Job Advert

**Retentions Advisor**

£25,000 basic salary plus uncapped commission OTE £35K.

Haydock, Merseyside

Monday-Friday, 9am-5.15pm, 36.25 hours per week

**What is the role?**

Due to our continued growth, we are recruiting for a Retention Advisor to help support our customer retentions & engagement activities.

The retentions team are pivotal in helping us achieve our ambitious growth plans and help us ensure that our customers are looked after and rewarded for their loyalty.

In return you will be part of a fast paced team who are driven to succeed but also have some fun along the way As part of the PayPoint group there are plenty of opportunities for future career development and you’ll get plenty of support along the way.

**Main purpose of the role**

Working toward a set of commercial KPIs (retained customers), you will be speaking to existing customers who have either requested their account to be closed or we have identified as being at high risk of leaving. You will identify and resolving any issues they have and reinforcing the benefits of our proposition, to provide customers with the best solution for them.

**Key responsibilities**
- Make outbound calls to customers who are flagged as “at risk”
- Identify and resolve customer issues through effective questioning and objection handling
- Pro actively support contract renewals
- Cross sell additional products and services that are of benefit to each customer
- Prepare new pricing quotations for customers (utilising pricing matrices to do this)
- Understand and adhere to industry standards and other compliance/regulatory/best practice guidelines e.g. GDPR / customer duty
- Maintain and develop relationships with internal departments
- Develop an understanding of the UK payments market, specifically understanding competitor propositions and how we compare
- Suggest and implement improvements to working practices and procedures

**About you**
- Target focused with a proven track record of delivering performance
- Excellent negotiation and objective handling skills
- Strong communicator with a confident telephone manner
- Takes ownership of queries, problems and projects and manages to resolution
- Able to manage own workload and work unsupervised if necessary
- Team player with a clear focus on providing excellent customer service

**Who are Handepay?**

Handepay, part of the PayPoint Group, are a leading player in the payments industry because we have a remarkable proposition that is unrivalled and when you combine this with our core values of transparency, honesty and integrity, it is clear to see why our Trust Pilot reviews are the best in the industry.

Our employees speak highly of us because we believe that every customer and every employee counts. We treat you as an individual and make sure you are fully supported to achieve your goals.

**Job type**

Permanent, Monday to Friday. Our contracted working hours are 36.25 per week Monday to Friday 9am-5.15pm.

We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits.

**Benefits**
- 25 days annual leave, plus 8 UK bank holidays
- Structured induction and on-going training and support
- Company share incentive plan
- Discounts through our employee benefits platform
- Electric Vehicle scheme
- Offices conveniently located on the A580, close to M6 with free on-site parking
- Employee social events, lunches and fun activities
- Free refreshments provided

  • Retentions Advisor

    6 months ago

    St Helens, United Kingdom Handepay Full time

    Job Advert **Retentions Advisor** £25,000 basic salary plus uncapped commission OTE £35K. Haydock, Merseyside Monday-Friday, 9am-5.15pm **What is the role?** Due to our continued growth, we are recruiting for a Retention Advisor to help support our customer retentions & engagement activities. The retentions team are pivotal in helping us achieve our...

  • Customer Service Advisor

    6 months ago

    St. Neots, United Kingdom TC Harrison Ford Full time

    **Service Advisor: St Neots** You must be able to work alone, as well as within our productive aftersales team to achieve our outstanding levels of customer service. Salary £26 - £29k plus bonus Working hours by shift, either 7am - 5pm or 8am - 6pm pm Monday to Friday and on rota to work 1 in 4 Saturdays **Day-to-day duties and responsibilities will...

  • Financial Advisor

    2 months ago

    St Albans, United Kingdom Hoxton Capital Full time

    Overview: We are currently seeking a skilled and motivated Financial Advisor to join our team in the United Kingdom. The successful candidate will be responsible for providing expert financial advice to clients managing and growing their portfolios and contributing to the overall success of our financial services division. Responsibilities: Conduct...

  • Financial Advisor

    2 months ago

    St Albans, United Kingdom Hoxton Capital Full time

    Overview: We are currently seeking a skilled and motivated Financial Advisor to join our team in the United Kingdom. The successful candidate will be responsible for providing expert financial advice to clients managing and growing their portfolios and contributing to the overall success of our financial services division. Responsibilities: Conduct...

  • Independent Financial Adviser

    3 weeks ago

    St Helens, United Kingdom CV-Library Full time

    Independent Financial Adviser One of IT Bods leading clients is a boutique Independent Financial Adviser (IFA) firm in St Helens who are seeking an experienced Financial Adviser to join their team. If you are looking for a dynamic, supportive and rewarding environment to help take your career to the next level then this could be the role for you. The...

  • Service Advisor

    6 months ago

    St Albans, United Kingdom Marshall Motor Holdings Full time

    **Customer Service Advisor** **Location**:Volkswagen St Albans **Hours**: 46.6 hours per week, including Saturday mornings on a rota basis **Salary**: Basic plus OTE up to £36,000 (site dependent) **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...

  • Service Advisor

    5 months ago

    St Albans, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location**: Volkswagen St Albans **Hours**: 46.6 hours per week, including Saturday mornings on a rota basis **Salary**: Basic plus OTE up to £36,000 (site dependent) **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...

  • Service Advisor

    6 months ago

    St Albans, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location**: Volkswagen St Albans **Hours**: 46.6 hours per week, including Saturday mornings on a rota basis **Salary**: £competitive basic plus uncapped OTE **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as...

  • Financial Advisor

    3 months ago

    St Albans, United Kingdom Hoxton Capital Full time

    Overview:We are currently seeking a skilled and motivated FinancialAdvisor to join our team in the United Kingdom. The successfulcandidate will be responsible for providing expert financial adviceto clients managing and growing their portfolios and contributingto the overall success of our financial servicesdivision. Responsibilities: Conduct comprehensive...

  • Independent Financial Adviser

    2 weeks ago

    St. Helens, Merseyside, United Kingdom IT Bods Ltd Full time €50,000

    Independent Financial Adviser One of IT Bods leading clients is a boutique Independent Financial Adviser (IFA) firm in St Helens who are seeking an experienced Financial Adviser to join their team. If you are looking for a dynamic, supportive and rewarding environment to help take your career to the next level then this could be the role for you. The...

  • Employment Advisor

    17 hours ago

    St Albans, United Kingdom Mental Health Matters Full time

    Job summary Working in conjunction with the IAPT Service and DWP the role supports people accessing primary care provision with their employment challenges.The role involves working with clients on a one-to-one basis in a community location.This could be to help with job retention, liaison with employers or assisting people in finding and keeping paid or...

  • Employment Advisor

    1 week ago

    St Albans, United Kingdom Mental Health Matters Full time

    Job summary Working in conjunction with the IAPT Service and DWP the role supports people accessing primary care provision with their employment challenges. The role involves working with clients on a one-to-one basis in a community location. This could be to help with job retention, liaison with employers or assisting people in finding and keeping...

  • Independent Financial Adviser

    2 weeks ago

    st helens, merseyside, United Kingdom IT Bods Ltd Full time

    Independent Financial Adviser One of IT Bods leading clients is a boutique Independent Financial Adviser (IFA) firm in St Helens who are seeking an experienced Financial Adviser to join their team. If you are looking for a dynamic, supportive and rewarding environment to help take your career to the next level then this could be the role for you. The...

  • Independent Financial Adviser

    2 weeks ago

    St. Helens, Merseyside, United Kingdom IT Bods Ltd Full time €50,000

    Independent Financial Adviser One of IT Bods leading clients is a boutique Independent Financial Adviser (IFA) firm in St Helens who are seeking an experienced Financial Adviser to join their team. If you are looking for a dynamic, supportive and rewarding environment to help take your career to the next level then this could be the role for you. The...

  • HNW Client Advisor

    2 months ago

    St. Margarets and North Twickenham, United Kingdom CV-Library Full time

    Insure Recruitment is seeking an HNW Client Advisor to join a renowned company dedicated to exceptional client and employee care. As part of the private client broking team, you'll manage a diverse portfolio of high-net-worth clients, providing tailored personal lines insurance solutions. Your responsibilities will include: * Managing a substantial...

  • Customer Service Advisor

    5 months ago

    St. Asaph, United Kingdom GreenThumb Full time

    Are you looking for your next opportunity in an expanding business with a nationwide presence? If the answer is yes, we are a great company, with great people! So why not join us. **Title**: Customer Service Advisor **Location**: St Asaph, Denbighshire **Hours**: 37.5 hours **Salary**: £22,308 per year Conveniently located on Junction 26 off the A55,...

  • People Advisor

    5 months ago

    Bury St. Edmunds, United Kingdom Treatt Full time

    Job title: People Advisor Reporting to: Head of People (UK & China) Location: Bury St. Edmunds, Suffolk Hours: 22.5 hours per week (Monday to Wednesday) **The Opportunity** Responsible for providing professional generalist People advice, guidance and support to managers and employees, throughout the employee life cycle on a full range of People employee...

  • HNW Client Advisor

    2 months ago

    St. Margarets and North Twickenham, United Kingdom Insure Recruitment Full time

    Insure Recruitment is seeking an HNW Client Advisor to join a renowned company dedicated to exceptional client and employee care. As part of the private client broking team, you'll manage a diverse portfolio of high-net-worth clients, providing tailored personal lines insurance solutions.Your responsibilities will include: * Managing a substantial portfolio...

  • Financial Services Specialist

    3 weeks ago

    St Albans, Hertfordshire, United Kingdom Hoxton Capital Full time

    Financial Advisor Job DescriptionWe are seeking a skilled Financial Advisor to provide expert financial advice to clients in the UK. The successful candidate will be responsible for managing and growing client portfolios, contributing to the overall success of our financial services division.Key Responsibilities:Conduct comprehensive financial assessments to...

  • Strategic Financial Services Associate

    2 weeks ago

    St Albans, Hertfordshire, United Kingdom Click and Connect Online Limited Full time

    We are seeking a highly skilled Financial Advisor to provide expert financial advice to clients and contribute to the overall success of our financial services division.Responsibilities:Conduct comprehensive financial assessments for clients to understand their needs, goals, and risk tolerance.Provide tailored financial advice and recommend suitable...