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Service Quality Specialist

7 months ago

Wimborne, United Kingdom Inchcape Full time

**Service Quality Specialist - Porsche Bournemouth**

**£34,800.00 per annum OTE £38k**

**Full time, 40 hours per week**

**Work with world-class brands**

As a Service Quality Specialist at Porsche, you'll play a pivotal role in managing warranty claims and offering technical support and guidance to technicians. Reporting directly to the Aftersales Manager, this position blends technical expertise with strong customer service and coaching skills.

**What we can offer you**
- **33 days’ annual leave**, including bank holidays (pro rata)
- The opportunity to buy **additional holiday**
- **Retail discounts** that save you money every day
- **Gym discounts, cash healthcare plans**, and a **cycle-to-work scheme**
- **Car discounts **for new and used purchases and servicing
- **Flexible pension scheme** and **Sharesave scheme** to grow your savings
- **Family-friendly policies** that help you spend more time with the people that matter
- A **wellbeing programme** to support you and your family
- **Ongoing recognition** from your peers and leadership team
- A **community volunteering day**

**What you’ll do day to day**
- Actively support and develop workshop processes to align with Porsche Service Process standards.
- Manage the progression of technical repairs, overseeing systems and processes.
- Ensure workshop repair quality through effective control measures.
- Propel workshop productivity forward.
- Coach and develop workshop staff in the use and understanding of Porsche Systems.
- Support and provide guidance for Technician diagnostic routes.
- Collect real-time supporting repair documentation to align with PCGB Warranty guidelines.
- Conduct dynamic quality control, including final testing.

**Helpful skills and qualifications**

**Don’t worry about ticking off every single skill here** if you care about delivering great experiences as much as we do, we want to hear from you.
- Qualified Vehicle Diagnostic Technician (minimum)
- Experience of processing and managing warranty claims
- Experience of coaching and supervising Technicians
- Superb technical and problem solving experience
- Customer service experience

**Who we are**

Inchcape is a global automotive group that sells, services, and repairs the world’s best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz.

**But you don’t need to love cars to work with us** you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That’s why we believe **Inchcape is for everyone.**

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch