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Service Quality Specialist

5 months ago

Wimborne, United Kingdom Inchcape Full time

**Service Quality Specialist - Porsche Bournemouth**

**Basic Salary £33.689pa, OTE Circa £37k**

At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more
- **Family Friendly** - Enhanced family friendly policies, giving you more time to spend with your family.
- **Annual leave** - A minimum of 33 days annual leave (including bank holidays), rising with long service.
- **Looking to develop?** - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
- **Your Wellbeing** - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face.
- **Your Discount -** From Apple to Asda and everything in between, we offer discounts that save you money every day.
- **Your Finances** - Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
- **Your Recognition** - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above.
- **Drive with us** - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family.
- **Your Health** - From gym discounts to cash healthcare plans, find everything you need to look after your health.
- **Cycle to Work** - Get a bike and or cycling gear at a significantly reduced price.
- **Community Volunteering day** - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
- **A company that cares** - We believe Inchcape is for everyone and we’re dedicated to building a diverse, inclusive and authentic workplace.

The role of Service Quality Specialist is a unique role within Porsche. Reporting to the Aftersales Manager you will be in charge of managing Warranty claims and provide technical support & guidance to Technicians. This is a Technical role but also requires someone with customer service and coaching and training experience.

**Responsibilities**
- Support & develop workshop process in line with Porsche Service Process
- Manage Technical repair progression - systems and process
- Control PCSS coding & documentation quality standards
- Provide departmental Technical support contact to PCGB
- Manage and maintain PCGB Warranty standards
- Provide control of workshop repair quality
- Drive workshop Productivity
- Coach and develop workshop Porsche Systems use & knowledge
- Provide technical assistance to Service Advisors (where applicable)
- Manage departmental communication on PCGB Technical / Warranty updates
- Support & provide Technician diagnostic route guidance
- Drive repair utilisation through coding knowledge and system expertise
- Support PRMS generation and manage response
- Gather supporting repair documentation (real time) to support PCGB Warranty guidelines
- Process claims through WWS and manage response
- Carry out dynamic quality control including final testing
- Provide cover to Workshop Manager

**Requirements**:
Qualified Vehicle Diagnostic Technician (minimum)

Experience of processing and managing warranty claims

Experience of coaching and supervising Technicians

Superb technical and problem solving experience

Customer service experience

**About The Company**
Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

**OUR VISION**:To be the world’s most trusted automotive Distributor.

Inchcape is ambitious We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch