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Customer Service Advisor

4 weeks ago

Chapeltown, United Kingdom Pertemps Network Group Full time

**Customer Service Advisor**:

- MRKN2 Applicants

**£25,230 - £25,232 Per Annum**
- Full Time**Temporary**

**Chapeltown, South Yorkshire**

**Customer Service And Call Centre**

**Job Description**:
**PERTEMPS ARE PROUD TO SHARE WITH YOU A FANTASTIC OPPORTUNITY**
- Our well established client, based in Chapeltown S35, are actively looking for a new Customer Service Advisor to join their team.
- **Job Duties**:

- To ensure that all relevant KPI’s and trackers are kept up to date.- To take responsibility for the co-ordination and administration of customer returns to the Chapeltown Distribution Centre for both human and veterinary products in a timely and compliant manner.- To respond to Distribution related customer claims within agreed timescales. To provide details of delivery information and documentation, including POD’s (Proof of deliveries) when requested- Reporting quality incident to customers (NCR’s (Non-Conformance Reports)- Knowledge of Good Distribution Practise (GDP)- Recording / raising TIP’s (Deviations to process)- Work as part of the office support team- Responsible for own personal Health and Safety as well as ensuring the work area within which they and their teamwork is safe and in line with Health and Safety standards.- Assist in the implementation of relevant projects when necessary.- Report any Health and safety issues to Line Manager.- Also any other reasonable duties assigned by your Line Manager.- Experience of pharma & healthcare supply chain- Experience in Contract Logistics warehouse administration with the ability to deal with both internal and external customers- Excellent communication and organisational skills.- Self-starter capable of working with minimum supervision.- Flexible and able to work accurately under pressure in a very busy environment.- You should be a team player with the self-drive to be pro-active and add value in a dynamic and changing organisation.- You should be a proficient MS Excel user and familiar with working on Stock Management System.- Knowledge of Good Distribution Practice- Excellent attention to detail and excellent record keeping skills**Other Details**:

- Working Week: Monday to Friday- Working Hours: 09.00am - 5.00pm- Hourly Rate: £11.44 per hour- Duration: Temp to Perm (After 12 weeks)**Kuehne And Nagel**:
**Pertemps**:
**Matt Retchless** 01142 425653
Division 081**Pertemps Sheffield**
- Unit 6
- Rotunda Business Centre
- Thorncliffe Business Park
- Sheffield
- South Yorkshire
- S35 2PG
- 0114 242 5653

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