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Sales Consultant

4 months ago


Chapeltown, United Kingdom haart Full time

**Spicerhaart beliefs**:
When you join Spicerhaart you become a valued part of the Spicerhaart**family**, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of**continuous improvement**to enable staff to reach their full potential. We operate in a **high performance culture**that prides itself on delivering excellent**customer service**inside and out. Our**reputation**depends on the service we provided to our internal and external customers.

**Location**: Part Exchange & Group Clients - Sheffield

**Accountable to**: National Sales Manager

**Main purpose of the role**:
To liaise with internal and external clients, delivering a quick turnaround on services for external clients. To be the point of contact for clients and customers, ensuring services and products are completed in a timely and efficient manner.

**Activities / Main Duties**:

- Consistently achieve targets and goals set for sales of Part Exchange, Assisted Move and/or Quick Purchase properties.
- Confidently deal with clients customers from initial appraisal request stage.
- Receive and process appraisal requests and marketing instructions from both developer and corporate clients in a timely and efficient manner.
- Take an active role in your team to drive and deliver success, always pushing for consistently high service standards and performance.
- Provide reports & recommendations along with supporting evidence where necessary to achieve objectives and goals.
- Recommend solutions to problems and communicate these in a timely and professional manner.
- Communicate confidently via telephone where possible, building upon and maintaining business relationships.
- Ensure I.T systems are maintained with accurate detailed information, documents stored & maintained correctly and all communications are recorded in a clear & concise manner to give a good audit trail.
- Ensuring at all times that we adhere to and meet the service standards and service levels that our clients expect on a client specific basis.
- Liaise with external parties and suppliers to provide third party services including RICS valuations, contractor and other reports as required.
- Work closely with the Part Exchange & Group Clients’ extended team to ensure good communication with regard to workload, turn-around times and any client specific challenges.
- Manage own workload but as part of a team and complete required actions through the effective use of our bespoke operating platform 'Rosie’.
- Communicate professionally and effectively with all parties (internal and external) to ensure that we are portrayed in the best possible light.
- Attend all training sessions & meetings as and when required, putting outcome & actions into practice without delay.
- Study and review all company policies to ensure your knowledge remains current and you have completed tests within timeframes set.
- Participate in ad-hoc projects as and when required by your colleagues and management team.
- Prioritise work, chase agents and other stakeholders to ensure all actions are completed in line with Service Level Agreements.
- Ability to support other areas of the Division with mínimal supervision or support when requested.
- Maintaining accountability and integrity at all times.
- Identify new business and regularly update market intelligence
- Monitor competitors and familiarise yourself with their "product" and services and understand who their client base is.
- Promote "one business" ethos to other parts of the Group where possible.
- Identify new opportunities and communicate these effectively to relevant colleagues.

**What you need to bring to the table** Demonstrable track record of success and knowledge within customer service

Passionate about Spicerhaart, our values and processes

A hunger to earn. A drive to work hard and reap the rewards from your dedication

**As a Part Exchange and Assisted Move Consultant, we would expect you to;** be able to pick up client relationships, to manage multiple cases at one time and effectively communicate with and update your key stakeholders

**What’s on offer to you** On Target Earnings of £26,000, a combination of a basic salary, £19,000 and our uncapped commission scheme

Dedicated training and coaching to support your ongoing development

A chance to build on your career, providing you with opportunities to gain more experience and knowledge to help you progress to the next level

Spinning a lot of plates, you’ve mastered multitasking and excel managing numerous responsibilities and tasks

Being a #TeamPlayer

Wanting, no, **_needing_**, to do an excellent job, not just for you but for the team and most importantly your customer

Believing in yourself and your abilities - and not being afraid to show it

**The finer details** To be eligible to proceed in our recruitment process, you will need:
- Legal entitlement to live and work in the UK _(in accordance with the Immigration Asylum and Nationality Act 2006) _
- We’ll need evidence of your right to work in the UK, in the form of:

- Passport/Birth Certificate

We will also need

- Proof of Address
- National Insurance