Order Administrator

3 months ago


Wetherby, United Kingdom Moores Furniture Group Limited Full time

We are looking for a detail-oriented Order Administrator who can foster strong relationships with customers while ensuring accurate data management. We have an exciting opportunity for you as a Bulk Order Administrator at Moores. In this role, you'll be responsible for managing customer terms and conditions, inputting order values into our database, and providing exceptional support to our valued customers.

It is a great time to join our business Celebrating over 75 years here at Moores, we have mastered the art of designing, manufacturing, selling, supplying and installing our own products. We are a forward-thinking employer that invests in our people, with a down to earth and friendly culture.

**Job Profile**:
As an Order Processor, you'll play a pivotal role in our operations by reviewing, interpreting, and obtaining approval for customer orders and terms and conditions.
- Provide support to our Contracts and Tender Manager.
- Keeping systems up to date and cross referencing pricing.
- To review and interpret orders received.
- Obtain approval for customer orders where they are not within limits of own authority.
- To review and interpret T&Cs received.
- Seek approval of T&Cs not pre-approved.
- Add and release plots for orders to be processed.
- Liaise with Commercial Services Manager, Commercial Manager and Finance Director.
- To input and maintain customer order value records on computer system.
- Maintain good relations with customers and Business Development Managers.
- Deal effectively, promptly, and courteously with any subsequent queries.
- Participate in Continuous Improvement activities and projects as required.
- Provide support to the wider business in relation to customer/project specific order values and T&Cs.
- Managing workload including maintaining order logs.
- Ensure compliance with auditing procedures.
- Resolving order value queries and awaiting details
- Support & Communicate with Estimators / Order Processors within the Commercial Services dept.
- Root cause analysis.
- Checking and amending the work of colleagues as required.
- Ensure an accurate record of all contracts entered into by the business.

**Key Skills**
- High level of attention to detail.
- Proficient in Excel and other Microsoft packages.
- Develop and articulate solutions.
- Work as part of a team.
- High level of autonomy.
- Embraces and drives change.
- Excellent communication at all levels.

**We have some amazing benefits including**:

- 80% Staff Discount on our products including family and friends.
- Non Salary Sacrifice Company Pension Scheme.
- Generous holiday plus bank holidays.
- On site, free parking.
- On-site company subsidised canteen.
- Life insurance.
- No weekend working.
- Employee Assistance Program.
- 2 Weeks Christmas shut down.

We actively celebrate diversity & inclusion across the Moores Furniture Group family. We embrace individuals’ contributions to our business, regardless of their age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We whole heartedly believe that having a diverse and inclusive culture throughout the business is vital for our future successes.

**Job Types**: Full-time, Permanent

**Salary**: From £21,840.00 per year

**Benefits**:

- Employee discount
- Life insurance
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Wetherby: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 17658


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