Team Lead

7 months ago

Lincoln, United Kingdom Lincolnshire Community Health Services NHS Trust Full time

We have a unique opportunity for a Team Lead to join the Patient Administration Services team in the Lincoln area.

We are looking for exceptional communication skills, a positive approach and commitment to delivering our business aims and the ability to develop and maintain professional and personal credibility.

Due to the nature of the service and the type of information to be managed, you will need to be able to exercise a high degree of accuracy, sensitivity and confidentiality.

Minimum essential criteria must be met in order to be shortlisted

You will be responsible for ensuring your team delivers an excellent level of administrative support to our clinical teams and ensuring our stakeholders are dealt with in a professional and timely manner ensuring a positive experience of our services.

Key elements of this role will be to manage and lead your administrative team, enabling and supporting staff to work to agreed key performance indicators and ensuring everyone accessing LCHS services has a positive experience. You will focus on supporting our clinical staff to spend as much time as possible with patients, safe in the knowledge that they are supported by a professional and effective administration service.

You will play a key role in service improvements across administrative services, reviewing processes and procedures to enable us to continually develop and improve.

You must hold a NVQ Level 4/Diploma level qualification in Business and Administration or within a relevant field or equivalent experience in addition to evidence of relevant and continuing professional development (CPD).

Experience of working in a busy office environment is essential, alongside the management of records, supervising staff, establishing strong relationships, and delivering effective administrative processes.

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagementin the 2021 NHS National Staff Survey.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

Please see the attached job description and person specification for further information regarding specific details for the job and the main responsibilities.

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