Product Configuration Specialist

4 months ago

Stirling, United Kingdom CitNOW Video Full time

**About us**

With just under 300 employees worldwide, the CitNOW Group is a global market leading provider of software for the automotive industry, created to leverage innovation and help retailers and manufacturers deliver an outstanding customer experience. The CitNOW Group is made up of 12 leading technology companies; CitNOW, Dealerweb, Quik, Reef, RTC, Tootle, Web1on1, AutoSLM, Auto Imaging, dealerdesk, Vehicle Vision and Feasa.

The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.

**About the role**

The Onboarding team at CitNOW Group are recruiting for a Product Configuration Specialist to play a key role in supporting the implementation, configuration and roll out of CitNOW Group products across all markets. You will be responsible for language translations, reporting, project coordination, testing and administration.

This role is based at our offices in Stirling, however we appreciate the importance of a positive work life balance and have a hybrid home and office working model.

**Key responsibilities include**:

- Ensure the upkeep of Salesforce queues and management of both work orders and cases
- Conduct user and client-side testing
- Establish and maintain strong internal relationships with UK Account Directors and their Dealer Groups
- Audit and plan configuration exercises in a project-based format whilst working closely with the Onboarding team
- Support global markets after configuration whilst still within the Onboarding remit
- Support the timely delivery of configurations and rollouts across all products and markets
- Ensure an excellent degree of configuration accuracy and ongoing effort to lower the team's QA error rate
- Contribute to the improvement of the configuration process and documentation in a proactive manner
- Manage relationships with internal and external stakeholders in an effective manner
- You may be required to take on tasks within the Onboarding teams' remit, as well as tasks from other CitNOW Group companies
- Strive to reduce the teams' month-to-month configuration times for each App through a variety of administrative duties

**You must have**:

- Experience in a support ticket environment, ideally using Salesforce
- IT literate, an understanding of SQL is highly desirable
- Excellent communication skills in English, both written and oral
- Strong problem-solving and decision making ability
- Highly organised and able to prioritise workload and meet deadlines
- Great interpersonal skills and willingness to learn and collaborate with other team members

In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.

We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.

The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Employee discount
- Enhanced maternity leave
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Reference ID: PCS

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