Desktop Support Team Leader
5 days ago
An exciting opportunity has arisen to join Gateshead Health NHS Foundation Trust as the Desktop Support Team Leader.
The Trust continues to invest in digital technology as we strive to achieve HIMSS Level 7 which supports the Trust being an outstanding place to work and an outstanding place to be cared for. This post is key to these plans and the digital services that enable the Trust wide transformation programme to achieve this.
We are seeking to recruit an effective Desktop Support Team Leader with a real focus on customer service and support; providing an exciting opportunity for someone who combines determination and the ability to engage stakeholders at all levels and across all disciplines.
The postholder will report to the Technical Solutions and Security Manager and deputise as required; playing a key role in ensuring that services are optimised to provide excellent customer experience.
As the Desktop Team Leader you will be responsible for delivering an efficient, effective, and high-quality Desktop Support function, ensuing alignment with the informatics commitments and customer requirements.
You will be responsible for assisting the Technical Solutions and Security Manager in analysing data to provide insights to develop and embed new or improved process to improve customer experiences and achieve service delivery goals in accordance with all relevant SLAs.
Engaging with and working proactively with stakeholders to anticipate problems and implement mitigations to defend against them, articulating problems and helping to resolve them.
Provide expert advice on hardware and software configuration where appropriate, supporting the identification and testing of new technologies to improve service delivery and improvement of patient care.
People love working at Gateshead.
In the annual survey for NHS staff, we consistently rate highly as a place people would recommend others to work.
In the most recent survey, 72% of our staff said they would recommend working at Gateshead.
We aim to attract and retain a talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future.
**In return we can offer**:
- A dynamic working environment in which to build a career.
- Our commitment to support your professional development.
- A flexible working environment that will encourage new ideas and new methods of working.
- Recognition of high quality work.
- An opportunity to make improvements through innovation.
- The chance to really make a positive impact on society by supporting the NHS in delivery of patient care.
- Maintaining a high quality of end user support services related to all IT issues both within GHNT and supported third party organisations.
- Ensuring that all applicable service level agreements with internal and external users are met and providing feedback on performance in relation to these SLAs.
- Ensure that the highest quality advice and support is available to managers and clinicians to enable maximum achievement of benefits from IT.
- Liaise with and advise departmentally based staff to ensure the delivery of an integrated and consistent IT service.
- Maintain an up-to-date knowledge of technical solutions in the areas of desktop hardware, operating systems, desktop productivity software, and knowledge of technical requirements of service provider solutions.
- Advise Trust and supported organisations of appropriate desktop technology to meet their requirements.
- Share the HR Day-to-Day responsibilities of the Desktop Support Team and Deputies for the Technical Support and Security Manager where required.
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