Customer Care Executive
7 months ago
**Customer Care Executive**
**Newcastle Quayside**
**Up to £25k + Annual Bonus**
**An example of some of the benefits on offer**:
- VERY competitive basic salary
- Annual bonus scheme
- Training and career development from day one
- Generous holiday allowance
- Work-life balance
- Pension scheme
**Working within the Customer Service Team, you will**:
- Record information on our CRM and maintain accurate records
- Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
- Think on your feet and provide innovative solutions to our customers' requests
- Liaise with Energy Suppliers to ensure a prompt resolution of customer queries.
- Work closely with other departments to ensure all aspects of the customers’ requirements are met
**To be considered for this role, you must have**:
- Experience of working in a Customer Service role within an Energy Supplier or Consultancy
- A passion for excellent customer service
- The ability to communicate effectively with a range of Stakeholders and Customers
- Analytical skills enabling you to identify root causes and proactively resolve issues
- A confident, resilient and articulate nature
- Be able to work well both on your own and as part of a dedicated team
- Ability to plan and organise time and tasks effectively.
- Adaptable to change
**Job Types**: Permanent, Full-time
**Salary**: Up to £25,000.00 per year
**Benefits**:
- Company pension
- Free or subsidised travel
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
**Experience**:
- customer service: 1 year (required)
- energy industry: 1 year (required)
Reference ID: cc
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