Customer Success Executive

2 months ago


North Ferriby, United Kingdom RS Safety Solutions Full time

RS Safety solutions has been supporting the industry and food sector in the market for over a combined 150 years through our Melton & Newport sites A high-service distributor supporting customers with an extensive range of more than 100,00 products available through both sites.

RS Safety Solutions part of the RS Group are looking for a confident, vibrant person to join our busy customer success team, you will you joining a team of 15 members who are very passionate and knowledgeable in their role.

**What you will be doing**:
As a Customer Success Executive, you will be reporting into one of our amazing Customer Success Team Leaders who will provide support and guidance to ensure you’re an expert in your role.

You will be responsible for you own portfolio of customers this would involve some order processing, handling general customer enquiries, quote requests, managing invoice queries, raising customer returns and maintaining customer satisfaction by providing problem solving resources.

Providing excellent customer service with a high emphasis on communication and build close and lasting relationships with customers.

**What do I need to be successful?**

If you have the following skills and experience, we want to hear from you:

- Strong communication skills
- A Team player
- Excellent organisation skills and the ability to manage your own workload

**What’s in it for you?**

At RS, as well as the usual employee benefits, you’d expect from a FTSE listed company, including an annual performance bonus, private healthcare, and generous holiday, in the UK&I, we’ve just introduced several new Family Friendly Policies including:

- Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
- Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
- Support for Women at different life stages from streamlined fertility support to diagnosis and monitoring of both endometriosis and menopause
- Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery

**We are RS Group.**

At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world.

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems.

We’ll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.



  • North Ferriby, United Kingdom RS Safety Solutions Full time

    RS Safety solutions has been supporting the industry and food sector in the market for over a combined 150 years through our Melton & Newport sites! A high-service distributor supporting customers with an extensive range of more than 100,00 products available through both sites. RS Safety Solutions part of the RS Group are looking for a confident, vibrant...


  • North Ferriby, United Kingdom RS Safety Solutions Full time

    RS Safety solutions has been supporting the industry and food sector in the market for over a combined 150 years through our Melton & Newport sites! A high-service distributor supporting customers with an extensive range of more than 100,00 products available through both sites. RS Safety Solutions part of the RS Group are looking for a confident, vibrant...

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