Casework Support Officer
4 months ago
Contract to start on 07-05-24 until 04-08-24 with a possible extension.
**Job Purpose**:
To work within defined guidelines to assist in the delivery of a high quality complaints and casework service to customers, Members and Client Officers.
Evaluate customer complaints and enquiries, identify the most appropriate means of managing them and advise the relevant service accordingly.
Administer the Complaints and Member enquiries mailbox and phone service.
To provide efficient and professional administrative and financial support.
To develop a good business relationship and network across the Client and support colleagues within the Complaints Team in helping departments to manage complaints effectively and meet the associated performance standards.
**Principal Accountabilities and Responsibilities**:
Acting as the first point of contact within the Complaints Team, maintaining professional communications with internal and external customers by taking responsibility for all post/telephone queries and handling them as appropriate.
Support the Client’s elected Members with ward-related casework, acting as the first point of contact for members, residents and working with officers and external partners to resolve often sensitive problems.
Responsible for logging all types of casework, including those from the Leader of the Client.
Ensure all casework is logged within the specified timescale and to the correct respondent.
Communicate with Members and customers, keeping them informed of progress and liaising with departments to ensure responses are sent within the deadline.
Responsible for ensuring all additional information is uploaded to cases as and when received.
Deal with and log all casework received, sending out responses as appropriate, working with colleagues within the team to ensure corporate guidelines and timescales are adhered to.
Use Oracle Financials to raise purchase orders and invoicesand to advise management of any significant discrepancies or failures in financial controls, to identify the causes of exception and take appropriate action to resolve.
5248155-04-24
**Job Type**: Part-time
Pay: £18.66 per hour
Work Location: In person
Reference ID: 5248155-04-24
-
Casework Support Officer
4 months ago
London, United Kingdom Novax Recruitment Ltd Full time**Casework Support Officer** **Southwark** **Contract** **£17 P/H (Umbrella)** We are currently looking for a Casework Support Officer for a role in Southwark. The Casework Support Officer will provide effective and efficient administrative support to Southwark's Housing Solutions **Roles and Responsibilities**: - To provide support to frontline Housing...
-
Casework Support Officer
4 months ago
London, United Kingdom Pertemps Network Group Full time**Casework Support Officer**: - 176CaseworkOfficer1 Applicants **£26 - £27 Per Hour** - Full Time**Contract** **Central London, Greater London** **Legal** **Job Description**: **Exciting Opportunity: Regional Support Officer (Casework)** **Location: London** **Hours: 35 hours per week** **Pay Rate: £27.00 per hour (plus excellent benefits from day...
-
Homicide Caseworker Specialist
7 days ago
London, Greater London, United Kingdom Victim Support Full timeAbout the RoleWe are seeking a highly skilled and compassionate Homicide Caseworker to join our team at Victim Support. As a Homicide Caseworker, you will play a vital role in supporting families and individuals affected by murder and manslaughter.Key ResponsibilitiesProvide emotional support and practical assistance to clients through the Criminal Justice...
-
Homicide Caseworker Specialist
7 days ago
London, Greater London, United Kingdom Victim Support Full timeAbout the RoleWe are seeking a highly skilled and compassionate Homicide Caseworker to join our team at Victim Support. As a Homicide Caseworker, you will play a vital role in supporting families and individuals affected by murder and manslaughter.Key ResponsibilitiesProvide emotional support and practical assistance to clients through the Criminal Justice...
-
Domestic Abuse Caseworker
2 weeks ago
London, Greater London, United Kingdom Victim Support Full timeAbout the RoleWe are seeking a skilled and compassionate Domestic Abuse Caseworker to join our team at Victim Support. As a key member of our team, you will play a vital role in providing support and guidance to individuals affected by domestic abuse.Key ResponsibilitiesManage a caseload of service users, delivering high-quality support and information...
-
Domestic Abuse Caseworker
2 weeks ago
London, Greater London, United Kingdom Victim Support Full timeAbout the RoleWe are seeking a skilled and compassionate Domestic Abuse Caseworker to join our team at Victim Support. As a key member of our team, you will play a vital role in providing support and guidance to individuals affected by domestic abuse.Key ResponsibilitiesManage a caseload of service users, delivering high-quality support and information...
-
Homicide Caseworker
3 weeks ago
London, United Kingdom Victim Support Full timeHomicide Caseworker Becoming a Homicide Caseworker is a unique opportunity to support families and individuals bereaved by and eyewitness to murder and manslaughter. The National Homicide Service is a fast paced, specialist team funded directly by the Ministry of Justice to provide exceptional trauma informed practical and emotional support every day....
-
Student Casework Officer
6 months ago
London, United Kingdom London Metropolitan University Full time**ABOUT US** - Transforming Lives Through Excellent Education_ London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it's what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in...
-
Homicide Caseworker
3 weeks ago
London, Greater London, United Kingdom Victim Support Full timeAbout the RoleWe are seeking a highly skilled and compassionate Homicide Caseworker to join our team at Victim Support. As a key member of our organization, you will play a vital role in supporting families and individuals affected by murder and manslaughter.Key ResponsibilitiesProvide emotional support and practical assistance to clients through the...
-
Homicide Caseworker
3 weeks ago
London, Greater London, United Kingdom Victim Support Full timeAbout the RoleWe are seeking a highly skilled and compassionate Homicide Caseworker to join our team at Victim Support. As a key member of our organization, you will play a vital role in supporting families and individuals affected by murder and manslaughter.Key ResponsibilitiesProvide emotional support and practical assistance to clients through the...
-
Homicide Caseworker Specialist
3 days ago
London, Greater London, United Kingdom Victim Support Full timeAbout the RoleWe are seeking a highly skilled and compassionate Homicide Caseworker to join our team at Victim Support. As a Homicide Caseworker, you will play a pivotal role in supporting clients through the Criminal Justice System, providing a tailored package of support to meet their unique needs.Working closely with the Major Crime Police Units, Senior...
-
Homicide Caseworker Specialist
3 days ago
London, Greater London, United Kingdom Victim Support Full timeAbout the RoleWe are seeking a highly skilled and compassionate Homicide Caseworker to join our team at Victim Support. As a Homicide Caseworker, you will play a pivotal role in supporting clients through the Criminal Justice System, providing a tailored package of support to meet their unique needs.Working closely with the Major Crime Police Units, Senior...
-
Host Casework Officer
4 months ago
London, United Kingdom Colbern Limited Full time472091-4928-23334 8.12 HOST Casework Officer Tower Hamlets Contract £20.29 per hour PAYE Our client is looking for an experienced HOST Casework Officer. The recruitment for a Visiting Officer in our homeless service is essential to strengthen our outreach efforts and enhance support for individuals experiencing homelessness. As a Visiting Officer, the...
-
Host Casework Officer
3 months ago
London, United Kingdom Colbern Limited Full time746471-5870-2466 12.3 HOST Casework Officer Tower Hamlets Contract £20.29 per hour Our client is looking for an experienced HOST Casework Officer - who can start immediately and hit the ground running. The HOST Team in LBTH Homelessness Service needs an experienced officer versatile in Homelessness assessment and issuing of statutory notification letters...
-
Homicide Caseworker
2 weeks ago
London, United Kingdom Victim Support Full timeAbout the RoleWe are seeking a highly skilled and compassionate Homicide Caseworker to join our team at Victim Support. As a key member of our team, you will play a pivotal role in supporting clients who have been affected by crime.Key ResponsibilitiesProvide emotional support and practical assistance to clients who have been bereaved by or witnessed murder...
-
Homicide Caseworker
2 weeks ago
London, United Kingdom Victim Support Full timeAbout the RoleWe are seeking a highly skilled and compassionate Homicide Caseworker to join our team at Victim Support. As a key member of our team, you will play a pivotal role in supporting clients who have been affected by crime.Key ResponsibilitiesProvide emotional support and practical assistance to clients who have been bereaved by or witnessed murder...
-
Administrative Officer
3 months ago
London, United Kingdom GIOS Tech Full timeWe are hiring for **Administration Officer (Caseworker / Legal / Programme Support / Immigration / Administration )** **Location : Hybrid & 2 days in London** Office - Should have excellent communication and collaboration skills both verbally and in writing - Should have prior experience in official documentation, prioritise work to produce high quality and...
-
Domestic Abuse Caseworker
2 weeks ago
London, Greater London, United Kingdom Victim Support Full time{"title": "Domestic Abuse Caseworker Role", "subtitle": "Make a Difference in the Lives of Victims", "content": "We are seeking a dedicated and compassionate Domestic Abuse Caseworker to join our team in London. As a key member of our Domestic Abuse team, you will play a vital role in providing support and guidance to victims of domestic abuse.As a Domestic...
-
Domestic Abuse Caseworker
2 weeks ago
London, Greater London, United Kingdom Victim Support Full time{"title": "Domestic Abuse Caseworker Role", "subtitle": "Make a Difference in the Lives of Victims", "content": "We are seeking a dedicated and compassionate Domestic Abuse Caseworker to join our team in London. As a key member of our Domestic Abuse team, you will play a vital role in providing support and guidance to victims of domestic abuse.As a Domestic...
-
Homicide Caseworker
3 weeks ago
London, United Kingdom Victim Support Full timeBecoming a Homicide Caseworker is a unique opportunity to support families and individuals bereaved by and eyewitness to murder and manslaughter. What we offer:At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:Flexible working options including hybrid working28 days annual...
