Apprentice IT Testing Engineer

4 weeks ago

Musselburgh, United Kingdom QA Ltd Full time

**Apprentice IT Testing Engineer**

Do you love technology? Are you passionate about IT and want to keep up to date with the latest technologies?Daxtra are looking for an apprentice testing engineer.

Reporting to the Technical Manager, your primary role will be to serve as Testing Engineer. Communicate with the other teams, ensuring quality of service, in accordance with established company procedures. Additionally, further develop and improve testingprocedures. This is a hands-on role, troubleshooting technical solutions related to software, services, deployment, configuration and setup errors. Reporting issues via effective internal and external communication, and follows required procedures in use ofsystems, and documentation. Receives and checks feedback from other engineers to cross check if issues have been resolved

**Key Tasks**:

- Help the team detect issues
- Develops new testing cases
- Updates existing procedures to align with new features and processes
- Research and identify solutions to software and service issues
- Diagnose and troubleshoot technical issues, including deployment, configuration and setup
- Ask targeted questions to quickly understand the root of the problem
- Track issues through to resolution, within agreed time limits
- Communicate with other teams through all available channels
- Refer to internal systems or external resources to provide accurate solutions
- Ensure all issues are properly logged and documented
- Prioritize and manage several open issues at one time
- Follow up on open projects if and when required
- Prepare accurate and timely reports

**You will need the following skills/qualities**:
You’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, with confidence and authority. As an apprentice, we are expecting individuals that are keen to learn and expand their knowledge and careerprospects by working and learning inside a professional, and progressive software and services company.

**What’s in it for you**:

- Salary - £14,750 per annum raising to £19,200 on completion of Apprenticeship
- Working Hours - 10 - 6pm for first 3 months then flexi time thereafter
- Hybrid working (3 days from the office, 2 from home)
- Free parking and excellent bus routes
- A supportive organisation dedicated to the development of staff
- very friendly and relaxed office
- Dress down culture

**Future Career Progression**:
**Important Information**:
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

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