Housing Customer Services Officer

2 weeks ago

Dover, United Kingdom Dover District Council Full time

**PLEASE VISIT WWW.DOVER.GOV.UK AND SEARCH FOR JOB VACANCIES TO APPLY, APPLICATIONS DIRECTLY FROM INDEED WILL NOT BE RECEIVED**

The iconic Dover castle, the spectacular White Cliffs country, Sandwich - perhaps the most complete medieval market town in Britain - and the flourishing seaside resort of Deal, all surrounded by the garden of England, are just some of the great reasons for you to choose Dover.

The role:
Dover District Council (DDC) are committed to delivering a more responsive and locally focused service. The Housing Services Team require an internal Customer Services officer to support the DDC Housing Management Team. The role will be key to the customer journey of a DDC tenant or stake holder, the journey of excellence starts with you

Being the “first stop” on the customer journey for residents and stakeholders, you will provide advice on a range of housing and property services queries as well as undertaking key administrational and transactional work which will support multiple service areas.

The successful applicant will also own the Councils mutual exchange process, contribute to empty homes being relet within time frame, own the garage lettings process, ensure payments owing are processed, undertake satisfaction surveys, provide a central administrative service to Senior management (managing calendars, composing mail merges and assisting with mailbox management) and be expected to field regular calls from members of the DDC community and to undertake alternative tasks to ensure the Housing Management service has resilience.

What are we looking for?
- Experience of working with the public in a similar related field;
- Excellent administrative and customer service skills;
- The ability to be accurate and pay attention to detail;
- Proficient in the use of IT systems including Microsoft Outlook, - Excel and internet
- based systems;
- The ability to communicate clearly, both in written and verbal form, adapting style and approach to meet the needs of a diverse community;
- Acknowledges the wider goals of DDC and is a team player;
- Ability to prioritise tasks and manage workload by effective time management;
- Ability to work calmly under pressure and to tight deadlines;
- Ability to use negotiation and influencing skills;
- Adapt to challenging situations and be experienced in communicating the DDC message with empathy and effectiveness;
- Transferable skills from an alternate sector considered;
- GCSE English and Maths Grade C or above (Grades 4-9) or equivalent.

What do we offer?
- Competitive salaries
- Flexible working hours
- Contributory pension scheme
- Private health care package
- Excellent working environments, Hybrid working policy.

**Due to the nature of this role the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances. **

What are you waiting for?

Date of interviews to be confirmed.

**Job Types**: Part-time, Temporary contract

Pay: £23,388.00 per year

Expected hours: 27 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Dover: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 06/05/2024
Reference ID: DDC0633

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