Major Complex Loss Adjuster

2 weeks ago

StokeonTrent, United Kingdom Davies Group Full time

**Desk based adjuster role - Major Loss Technical Team**

We support our clients through the width and breadth of the Nation. If you enjoy using your expertise in a direct customer facing role, joining Davies as a Major & Complex desk based Loss Adjuster will be a great fit for you. Our Major & Complex Loss Adjusters all bring something different in terms of their technical and professional expertise, but they all share a passion to represent the broader Davies Team.

We’re looking for individuals who share our passion and want to play a part in shaping our future. Being a Davies person means being part of our exciting journey.

Our culture is the foundation of who we are. We don’t do “business as usual” We’re set apart by our Disruptive Thinking, our unique “Innovation Lab” programmes, and a solid Corporate Social Responsibility.

**What we’re looking for**:
Joining Davies as our latest Major & Complex Desk Based Loss Adjuster means that you'll be carrying out the adjustment of High Net Worth, Major Loss and other complex claims including escape of oil.

It’s a busy role, with a broad range of responsibilities, but the fundamentals include:

- To handle claims in line with company requirements and particularly the demanding service standards of MCL clients
- To ensure key performance indicator targets are reached and maintained
- To actively progress and control all cases
- Understand and effectively implement Company and individual client procedures
- Ensure technical accuracy of the highest standard and produce reports of highest quality
- Build effective relationships with clients, brokers and policy holders

Training will be provided which will be specific and pertinent to the role but will require knowledge, understanding and capability in the following areas:

- 10 years plus experience within an adjusting company or Insurer, including major losses
- Proven track record of property claims
- Ability to work under pressure in a fast paced and changing environment
- Dependability and persistence are essential
- Flexible approach and adaptable to changing priorities

**What we offer**:
You’ll enjoy benefits such as above-statutory holidays, pension, life assurance, travel loans, access to training and professional qualifications, Corporate Social Responsibility events, Innovation Lab programmes, Davies Incentive Programme, Employee Assistance Programme, and other wellbeing services such as Headspace app membership. And much more

**Overview**:
Handle claims of varying complexity and value in an efficient and timely manner, supporting the Head of Major and Complex Loss as directed

**Key Responsibilities**:

Have a thorough understanding of the nature of building defects and their causes.
- Be able to correctly diagnose defects and be able to identify the most appropriate remedial action
- Have detailed knowledge of SME claims settlement
- Demonstrate a thorough knowledge of all aspects of Contents claims handling
- Be familiar with restoration procedures and processes following Fire and Flood and similar related incidents
- Proactively direct an investigation appropriate to the circumstances
- Demonstrate applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figure
- Demonstrate applied understanding of the legal principles giving rise to subrogation and achieve successful recoveries
- Be able to identify alternative mechanisms for settling claims and consider the impact on indemnity cost
- Be able to use concepts, theories and ideas to negotiate and settle claims
- Make judgements and tailor existing practice to settle complex cases
- Be able to provide in-depth and expert advice to Customers, Clients and other Loss Adjusters
- Be able to undertake investigative interviews on allocated cases
- Ensure correspondence both written and verbal is responded to within service standards
- Ensure the accuracy of information recorded in the database
- Achieve service standards, company and contractual requirements
- Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required

**Skills/Qualities**:

- Administration
- Understanding and reassuring telephone manner
- Computer literate
- Proactive attitude
- Organisational and Time Management
- Communication skills (written and verbal)
- Professional attitude and appearance
- Enthusiasm
- People skills
- Full/Clean Driving Licence
- Work under own initiative

**Qualification Requirements**:

- 7 GCSEs Grade C or above (including Maths and English); or
- 3 A Level passes; or
- A degree or equivalent; or
- Insurance Claims experience
- ACII, Cert CILA or Above

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