Group Head of Product Quality

5 days ago


Southampton, United Kingdom Kingfisher Plc Full time

Overview:
We’re Kingfisher. You might know us as B&Q, Screwfix, Castorama, Brico Depot or Koçtaş. We’re made up of 78,000 passionate people, call 1,300 stores home and operate in 8 countries. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

This opportunity sits within Kingfisher's Product Quality function who's primary objective is to ensure that Kingfisher’s own exclusive brand products are compliant to meet regulations, directives and standards as well as meeting our customer expectations.

**Responsibilities**:
**About the role**

We are currently recruiting for a Group Head of Product Quality to join us, reporting into the Group Quality Director, this person will lead the product quality team in the end-to-end development and manufacture of safe & compliant products that meet our customers’ expectations in terms of quality and performance.
- Lead the Product Quality team in the delivery of Kingfisher quality specifications which meet customer expectations of performance, safety, quality, sustainability
- Provide direction in the origination, accuracy and clarity of product requirements, specifications and compliance requirements, group quality policies & procedures
- Lead by example to embed best working practices and communications with category, range, design and sourcing teams
- Maintain product quality by enforcing quality assurance policies and procedures and government requirements; collaborating with others to develop new product and engineering designs and manufacturing and training methods
- Collaborate effectively to deliver business objectives with key cross functional partners including category range teams, design, brand, packaging, sustainability, sourcing, etc.
- Support development and implementation of Group Quality strategy objectives
- Evolve quality processes to meet current and future needs while not compromising product quality and safety and always being passionate about their customer and their experience in all markets
- Post-sale management of product quality related queries and issues, including returns/ faulty good reporting and product recalls/WFS. Analysis and reporting of product performance data to identify appropriate actions to improve product quality, reduce returns and increase customer satisfaction.
- Management of product quality team including setting & monitoring progress and carrying out performance reviews and managing development and training needs for the team.
- Create and nurture a product development mindset within quality to support OEB product delivery
- Optimize resources (people, materials, time) and develop processes which deliver with flexibility

Qualifications:
**About you**

Leading a team of 4 ‘head of’ direct reports and indirectly a team of 40+ people, this person will have significant leadership experience, preferably in a matrix environment so they are confident in navigating ambiguity whilst empowering their team. We would love for this individual to have experience in:

- Leading a quality team in a product development environment, potentially in a retail or FMCG industry and with experience of leading teams in a global matrix across different locations a multi-cultural environment
- Detailed knowledge and practical understanding of regulatory requirements
- Commercially astute, understanding of costs and impact on product
- Ability to move between strategic, tactical and operational levels
- Good understanding of production processes.
- Broad range of experience in relevant/ product areas and ideally an understanding of general product safety assessments.
- An understanding of how to manage multinational markets and the differing requirements/customer needs

**What we offer**

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self

We’re adopting a hybrid approach with some office and some home working (on average 40% in the office). Your office location? We’d love this person to be based in our Southampton office where many of our quality team are also based. On occasion role related travel to other locations such as France/Europe and Asia may be required.

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Interested? Great, we can’t wait to hear from you.

LI-SB1



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