Head of User Research

3 days ago


Southampton, United Kingdom University of Southampton Full time

**2097422CD**

The base salary for this role is up to £51,805, any offer made above this will be made up with a market supplement allowance up to £5,000 depending on the successful applicant’s qualifications and experience.

**About the role**

This is a hugely exciting opportunity for a **Head of User Research** who can oversee the user research and testing that underpins our team’s efforts to understand and solve complex problems.

The role is new. We need someone to:

- be accountable for defining the focus of user research and how it’s approached
- promote the use of user needs and insights from research, analytics and testing across design and decision making
- work alongside the Heads of Content Design, User Experience and Product to make sure our users come first in everything we do and that they have exemplary journeys across the University’s content and services

This position is being offered on a full-time, permanent basis.

**Your responsibilities**

You’ll need to:

- inspire, mentor and coach user researchers working across a portfolio of projects
- facilitate close collaboration and peer support within the research and UX disciplines
- build a comprehensive knowledge base of user research and user-centred, evidence-based research methods and practice
- lead on user research activities, making considerations around resourcing to suit changeable priorities and ensuring a good fit of user researchers in terms of skills and experience
- provide senior oversight and support for user research activities across all our work, including approaches, tools, equipment, quality and standards
- tell the story of your research - with excellent written, verbal communication and influencing skills to ensure the organisation truly reflects on its users

**Your skills and experience**

You’ll need to have experience working at a senior level in user-centred design, with either the skills needed for or some experience in:

- designing and iterating human-centred design as part of a multidisciplinary team in a fast-paced environment
- understanding what problem your team is trying to solve, and deciding on user research activities to inform decision making and action
- involving your team in research activities, and in the analysis, synthesis, and clear presentation of outputs
- understanding the diversity of users in the context of university services
- setting standards for user research and developing this capability across the team

This is an exciting time for the University of Southampton and we would love you to join us

The University of Southampton promotes a healthy work life balance with generous holiday allowance, flexi-time and flexible working. For more information on our benefits, please visit the HR pages. To read more about the team and its ethos, visit our blog.

**How to apply**
- and a statement of suitability/covering letter (2 pages maximum) explaining how you consider your personal skills, qualities, and experience relevant for this role.

If you want to talk first, please contact Ayala Gordon, Associate Director - Digital User Experience.**Further details**:

- Job Description and Person Specification

We believe equality, diversity and inclusion are fundamental to making the University of Southampton a welcoming, vibrant and successful organisation. Having a diverse workforce, inclusive of people of all ages and beliefs, from different racial, educational and social backgrounds opens up a wealth of possibilities, makes us more creative and accelerates our impact on society. We welcome applicants that value the diversity of our community and are willing to play their part in supporting the mission of inclusivity.



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