Client Lounge Host

6 months ago

London, United Kingdom CBRE Full time

**Role Purpose**

The Client Lounge Host acts as the heart of the Client Lounge, providing a personal and professional experience to visitors of the Client Lounge as well as administrative support and workplace services to foster a sense of community. As part of a front-of-house team, The Client Lounge Host creates a warm, supportive atmosphere by supporting client facing services, welcoming visitors and other service-based tasks as needed.

Shifts ranges from 7am - 7pm.

**Key Responsibilities**
- Making sure all visitors are well looked after.
- Ensuring that everyone is captured in on our visitor management system (Semieta)
- Book private rooms for clients as and when needed using our room management system (Rendezvous)
- Working with the catering team to ensure the correct offerings are present when they should be
- Help manage the pantry with the catering team, this means at times a hands-on approach will be required to make sure the clients can be served properly, and will involve times where polishing cups and glasses must be done, as well as cleaning tables.
- Greets employees and announces clients and visitors.
- Conducts guest registration through Rendezvous and Semieta) software.
- Receives and directs incoming calls to appropriate personnel.
- Assists with scheduling, preparing and running meeting and conference rooms. Coordinates setup of conference/meetings rooms.
- Arranges for AV and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed.
- Coordinates catering for meeting and events.
- Resolving last minute meeting requests.

**Person Specification/Requirements**
- Experience in Front Desk, Concierge, customer service or other hospitality experience is essential.
- Intermediate skills with Microsoft Office Suite, handheld mobile technologies.
- Good organizational skills.
- Ability to work flexible work schedules based on office needs.
- Strong problem-solving skills.
- Highly adaptable and flexible.
- Ability to work independently with little supervision.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £33,000.00 per year

**Benefits**:

- Life insurance
- On-site gym
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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