Head of Enhanced Services

2 weeks ago

Nottingham, United Kingdom Sartorius Full time

We are looking for a Head of Enhanced Services to lead our team in Nottingham. You will have a Master’s degree or PhD in biology, biomolecular sciences, biotechnology or protein or formulation sciences or biochemistry or related disciplines and project management experience within a pharmaceutical CRO, CDMO or CMO.

Have you got a strong scientific background paired with commercial experience ideally within cell and gene therapy? If so, this is an exciting opportunity for a Head of Enhanced Services to further develop the service business within our organisation. You will be responsible for shaping and managing the company’s service business in line with our company strategy, overseeing service project managers to ensure customer projects are scoped, coordinated, executed, and delivered in time and on budget.

This role is based on site in central Nottingham and the site is a short walk from the train station and tram stop so it is easy to get to.

Albumedix, now part of Sartorius, is a recognised world leader in recombinant human albumin products and technologies.

**What you will accomplish together with us**
- Be accountable for development of the service vision and strategy; you will further develop Go-to-Market plan being responsible for Service business lifecycle management, creation of convincing sales collateral and training Sales & Field Application Specialists.
- Together with Sales & Business Development colleagues you will proactively identify service opportunity leads, scope and negotiate customer service projects.
- Ensure operational excellence in the delivery service projects; be responsible for establishing robust lead to order and order to cash processes to secure future business and increase service revenue.
- Be responsible for Services project management processes aligned with existing company governance processes to mitigate against risks, manage scope, schedules, cost, quality, and communicate to stakeholders ensuring client expectations are met
- Develop and review performance of service project manager(s)

**What will convince us**
- Master’s degree or PhD in biology, biomolecular sciences, biotechnology or protein or formulation sciences or biochemistry or related disciplines
- Project Management experience within a pharmaceutical CRO, CDMO or CMO
- Experience with Service Operations management in life science industry,
- MBA or other business qualification
- A proactive self-starter, calm under pressure, with proven ability to build relationships and work effectively to win projects and meet deadlines.
- Strong verbal and written communication skills, ability to present with impact to external and internal stakeholders at all levels
- History of working cross-functionally to drive success and results
- Experience in risk management and resolution of non-scientific issues within projects.
- Experience of project governance processes
- Proficient in MS Office suite, CRM systems and PM software

**What we offer**

Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. Within Sartorius, we have over 16,000 employees now at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere:
**Opportunity for international career development**: A global network offering seminars and training sessions, expert and manager career paths.

**Open and highly collaborative culture**: Mutual support within teams and working as equals, team spirit and international collaboration.

**Work-life balance**: Working from home at many sites.

**Intelligent working environment**: Working in smart buildings with the latest technology and equipment.

**Ambitious goals**: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team.

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