Customer Service Executive
4 days ago
Customer Service Executive
**Reports to: Team Leader**
**Main Location: Salisbury hybrid working 3 days in office 2 days at home**
**Salary: £21,255-£25,000 + bonus + excellent benefits**
Are you passionate about Customer Service and believe in putting the customer at the heart?
Are you looking for a role that offers the flexibility of working from home, but still being able to
have the office environment and morale needed as well?
Our hybrid working model offers all employees the option to work from home 3 days a week and 2
days in our Bath office.
Our mix of office and home working supports the Novia collaborative culture whilst also enabling
our people to flex where they work.
About the role
Financial Advisers trust us with their clients, so ensuring we provide an incredible level of customer
service is key. From walking Advisers through our website to updating them on cases, it’s down to
our Client Services team to deal with a whole range of queries - putting Advisers’ minds at ease by
providing the support and clarity they need. Join us as a Client Service Executive and you’ll take
ownership of relationships with Financial Advisers and their clients, working with other teams
across our business to manage any queries through to resolution. And don’t worry, we’ll provide
full training so you’ll be up to speed in no time.
About you (what we’re looking for)
A great talker and even better listener, you’ll be more than happy speaking to a range of people on
up with changes comes easily to you. And whether you’re working alone or as part of a team,
you’ll always go above and beyond to do what’s right for the customer. You’ll also:
Have experience of providing great customer service. If you’ve experience of working in finance or a
contact centre before, even better (although not essential)
Be an excellent communicator
Have strong organisation and time-management skills
Rewards and Benefits
Competitive salary.
Hybrid Working (split between home and office).
Discretionary bonus each year.
34 days holiday per calendar year including bank holidays, with the option to purchase or sell up to
5 additional days per year.
Supported and encouraged professional development.
Private Medical scheme (single cover that can be increased to FULL Family).
Income protection scheme.
Life assurance scheme.
Group contributory pension scheme.
Interest free season ticket loans for travel costs.
Novia Foundation Day in support of charitable activities.
We encourage internal progression at Novia, with many of our employees going on to become
Team Leaders, Managers, Subject Matter Experts and many more.
We're proud of our company culture at Novia. From rewards and incentives, remote team socials to
fun quizzes, our friendly and welcoming teams at Novia strive to make our office a great place to
work.
Novia Financial is an equal opportunities employer who values a diverse and inclusive workplace. We
recognise that people work in different ways, and we value alternative viewpoints, celebrate
individuality, and foster a culture where everyone can bring their true self to work. We are committed
beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities, and long-term health
conditions.
**Salary**: £21,255.00-£25,000.00 per year
-
Customer Services Executive
2 days ago
Salisbury, United Kingdom Reed Business Support Full timeCustomer Services Executive Permanent Full-time - 8:30 to 17:00 - Mon to Fri Hybrid Working - 2 days from home 3 in the office Benefits include 26 days holiday (plus bank holidays) & company pension scheme Salisbury, Wiltshire REED Business Support are actively recruiting on behalf of an established Financial Services organisation for a permanent...
-
Customer Service Executive
7 months ago
Salisbury, United Kingdom Tate Full time**Customer Service Executive** Salisbury Salary - £23,320 We are looking for a fantastic Customer Services Executives for a distribution company in between Salisbury and Warminster. Our client is a successful organisation looking for extraordinary people to join their fabulous team. If you're looking for an opportunity to grow and develop in a...
-
Customer Service Executive
1 week ago
Salisbury, United Kingdom TO Resourcing Ltd Full timeCustomer Service Executive - Outskirts of Salisbury - £22,000 The best executives are genuinely excited to help customers! They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.Problem-solving also comes naturally...
-
Customer Service Executive
7 months ago
Salisbury, United Kingdom Novia Financial Full time**Customer Service Executive** **Main Location: Salisbury (Hybrid working. 3 days per week in the office)** Are you passionate about Customer Service and believe in putting the customer at the heart? Are you looking for a role working for a platform that strives to provide the very best customer experience and acts upon the feedback of its customers...
-
Customer Service Executive
2 days ago
Salisbury, United Kingdom OPR Associates Limited Full timeWe’re looking for a Customer Service Executive to join our thriving Customer Service Centre. This varied role will be part of our critical front-line team, responsible for handling eComms and phone calls from advisers and customers on our pension products. **Role Duties**: - Representing our company in a professional manner and handling all phone calls...
-
Customer Services Executive
7 months ago
Salisbury, United Kingdom Novia Financial Full time**Customer Service Executive **Reports to: Service Delivery Manager** **Main Location: Salisbury (office-based contract with hybrid working option)** **Salary: £23,850 - £26,000 + bonus + excellent benefits** Are you passionate about Customer Service and believe in putting the customer at the heart? Are you looking for a role working for a platform that...
-
Customer Services Executive
7 months ago
Salisbury, United Kingdom Novia Financial Full timeCustomer Service Executive **Reports to: Team Leader** **Main Location: Salisbury hybrid working 3 days in office 2 days at home** **Salary: £21,255- £25,000 + bonus + excellent benefits** Are you passionate about Customer Service and believe in putting the customer at the heart? Are you looking for a role that offers the flexibility of working from...
-
Customer Service Executive
4 days ago
Salisbury, United Kingdom Novia Financial Full timeAre you passionate about Customer Service and believe in putting the customer at the heart? Are you looking for a role that offers the flexibility of working from home, but still being able to have the office environment and morale needed as well? Our mix of office and home working supports the Wealth Time collaborative culture whilst also enabling our...
-
Ecommerce and Customer Service Executive
6 days ago
Salisbury, United Kingdom In-Excess Full time**In-Excess UK LTD** **Require a** **Ecommerce and customer service Executive** **Office Based at our Head Office in Salisbury - UK** Working within the marketing team you will assist with the day-to-day running and evolution of the eCommerce platform (Shopify), inventory management and be a key customer service liaison for...
-
Customer Service Executive
7 months ago
Salisbury, United Kingdom Wealthtime Full time**Overview**: To provide a superior support service to financial advisers and end clients, delivering an industry leading level of customer service and continually finding innovative solutions to improve our operational efficiency and customer experience whilst proactively and effectively identifying and managing any risks that...
-
Customer Support Executive
2 days ago
Salisbury, United Kingdom Nucleus Financial Full timeWe're on the lookout for a Customer Support Executive to join our Commercial team. **About the Role** In the role of Customer Support Executive, you'll work closely with our Contact Centre and EComms teams to handle queries, escalations and communications from your assigned accounts. A key part of this role is building and maintaining strong relationships...
-
Payment Services Executive
7 months ago
Salisbury, United Kingdom Novia Financial Full time**Payment Services Executive **Reports to: Payment Services Lead** **Main Location: Salisbury (office-based contract 07.30-16.00 with some flexibility)** **Salary: £23,850 - £26,000 + bonus + excellent benefits** Are you passionate about Customer Service and believe in putting the customer at the heart? Are you looking for a role working for a platform...
-
Customer Service Apprentice
6 days ago
Salisbury, United Kingdom EDA Apprenticeship plus Full timeIf you are wondering “What is the next step towards a career?” working for Edmundson Electrical Limited could be the answer. We serve the country from over 250 locations, each carrying a comprehensive stock and run by friendly, experienced, and highly motivated staff. All branches are managed by entrepreneurial-minded people who enjoy working with full...
-
Customer Service Advisor
6 days ago
Salisbury, United Kingdom PURPLE PANDA RECRUITMENT LTD Full timeMy client is looking to recruit a Sales/Customer Service Executive to join their team. This is a purely inbound role where you will be liaising with potential clients, taking orders, upselling wherever possible and offering support. This is an exciting opportunity which will require the ability to communicate with people from all walks of life. Working...
-
Investment Services Executive
4 days ago
Salisbury, United Kingdom Reed Insurance Full timeReed have been engaged to support a wealth management company. The Company have a strong, dynamic culture where everyone feels part of a team and where they can have fun and grow in their career, with a passion for excellence and customer service. They are looking for an Investment Services Executive to be based in their office in Salisbury. To provide a...
-
Investment Services Executive
7 months ago
Salisbury, United Kingdom Wealthtime Full time**Overview**: To provide a superior support service to financial advisers and end clients, delivering an industry leading level of customer service and continually finding innovative solutions to improve our operational efficiency and customer experience whilst proactively and effectively identifying and managing any risks that...
-
Customer Service
6 days ago
Salisbury, United Kingdom Personnel Placements Full timeWhat a fabulous job this one is! Working as **Customer Service Support** for this travel business with its office based just outside of Salisbury - ensuring those bucket list trips go without a hitch and where you can share in their excitement and enthusiasm! As the new **Customer Service Support**, you'll be joining a small team that is growing and so...
-
Customer Service
4 days ago
Salisbury, United Kingdom Personnel Placements Recruitment Agency Salisbury Full timeWhat a fabulous job this one is! Working as **Customer Service Support** for this travel business with its office based just outside of Salisbury - ensuring those bucket list trips go without a hitch and where you can share in their excitement and enthusiasm! As the new **Customer Service Support**, you'll be joining a small team that is growing and so...
-
Sales Executive
1 week ago
Salisbury, United Kingdom Additional Resources Ltd Full time**Sales Executive** **Location: Salisbury, SP2** **Salary: £25,000 - £35,000 plus commission and great benefits!** A fantastic opportunity is now available for an experienced **Car Sales Executive** with a competitive salary of £25,000 - £35,000 plus commission for a well-established car dealership representing SsangYong, Fiat, Abarth and a range of...
-
Head of Customer Services
6 days ago
Salisbury, United Kingdom Message Direct Full time**Benefits for Head of Customer Services**: - Competitive Salary - A wonderful working environment in the office - An energetic and highly professional team - Fast growing company with exciting opportunities including a pathway to a Director level role - Flexible and hybrid working **Key responsibilities for Head of Customer Services**: - Lead, motivate...