Corporate Receptionist

2 months ago

Southampton, United Kingdom Mitie Full time

**Job Overview**

A Corporate Receptionist working 40 hours Monday to Friday

**Main Duties**
- To create the best ‘first impression' and ensure that the reception desks, reception workstations and reception areas are clean and tidy at all times
- To maintain a positive image of the site by ensuring that the personal presentation and grooming are second-to-none
- To meet, greet and assist visitors and clients in a professional, friendly and courteous manner, while maintaining a 5* level of service
- To instantly recognise and acknowledge the Client and other key senior management team members
- To contact/advise all hosts as soon as visitors, staff or contractors arrive and ensure they are directed to their destination.
- Management of the Multibadge/Hi-Sec System as per site instructions
- Build professional rapport with, staff and visitors by positively engaging with them
- Provide a security presence and ownership of the reception area ensuring unauthorised access is prevented
- To assist in the control of building access
- Keep an up-to-date record of all occurrences and incidents in the Daily Occurrence Book
- To promptly report any maintenance faults to the Control Room
- Answer the telephone promptly and politely as per instructions using the correct salutation
- Be fully knowledgeable and aware of all events and meetings taking place so customers can be advised accordingly
- Respond to and deal with all reception desk enquiries while giving a positive outcome
- To adhere to building Health, Safety and Security measures in line with the policies and procedures
- Report any apparent deficiencies in systems of work or equipment provided to FOH Manager, which may present an unnecessary danger or risk to the health and safety of staff, tenants or visitors
- Work safely at all times giving due consideration for the safety of others
- To be flexible to work requirements in order to meet business demands
- Work rota shifts on a daily basis and fit in all other operational issues around the function of a receptionist
- Liaise with the client on a daily basis as and when required for any general / facilities issues
- To be flexible in approach to work patterns and systems to maintain the standards required as a Signature employee
- Provide onsite support when necessary and requested by any of the management
- Assisting with training new staff and support team
- Any reasonable management requests from site Client or Signature Operations Management

Requirements / qualifications
- Ability to build positive relations with colleagues, guests and clients
- Be able to demonstrate their ability to deliver exceptional customer service
- Organised and skilled in multi-tasking
- Good IT skills with working knowledge of all Microsoft Office packages
- Able to work off their own initiative and with mínimal direction
- Flexible, proactive and enthusiastic
- Previous experience working in a similar environment
- Strong interpersonal skills, including the ability to analyse and solve problems
- Ability to establish and maintain a professional working relationship with all internal staff and external visitors
- Self-motivated and able to adapt to new role requirements with ease
- Ability to effectively communicate with a variety of constituents both verbally and in writing
- Proven ability to work as a team member, but also make effective independent decisions
- Commitment to excellent customer service
- Excellent communication and team working skills
- Adaptable and flexible to change within working procedures

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