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Hotel Receptionist

8 months ago

Southampton, United Kingdom The Mansion Full time

_**The Mansion at Coldeast**_

The Mansion at Coldeast offers over 25,000 square feet of Victorian splendor situated within 9 acres of landscaped grounds and woodland, The venue is perfectly located between Fareham and Southampton, just minutes from junction 9 of the M27 (Whiteley).

Hotel

We have 28 large characteristic hotel suites that are equally suited to leisure or business travellers.

Food & Beverage

We offer a range of truly unique, customer focussed food and beverage options be that serving breakfast, brunch, lunch, dinner, afternoon tea, Sunday roasts or private dining in elegant surroundings in our Montefiore Suite or one of our 6 contemporary outdoor pods. We have a 65+ cover restaurant within the historic building itself, over 100 outdoor dining covers, 6 unique garden dining pods, an outdoor cabin bar, a comfortable guest lounge and a premium cocktail bar.

Events

We are actively growing this sector of the business and are able to provide exceptional surroundings and service for weddings, celebration of life, bridal & baby showers, private parties and corporate events. Our Victorian Orangery has its own dedicated bar and has already hosted some exceptional events. The venue catering is serviced by 2 professional kitchens.

Why Work For Us?

The Mansion is a unique venue, independently owned, thriving but also growing and evolving daily. The owners recognise that it is the people that work in hospitality that make or break a business. Many of our key staff started the journey with us and have grown in terms of personal development, taking on greater responsibility and building further on individual career progression. Like any hospitality venue, we face our challenges but in overcoming these, we grow stronger and the customer experience gets better. We believe the career opportunities at The Mansion offer the potential to work within a friendly yet dynamic team with fair remuneration and a true opportunity to grow personally.

Job role and responsibilities
- Ensure an efficient reception experience for our guests including checking in/out and showing guests to our restaurant
- Processing bookings for both hotel and restaurant.
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- To ensure that all customer requests and queries are responded to promptly and effectively.
- Maintain effective communication within the department and between other departments and ensure that the managers are kept well informed of any problems/queries that have arisen.
- Processing payments.

**Job Types**: Part-time, Permanent

Pay: £11.00-£11.85 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Reception: 1 year (required)

Work Location: In person