Pet Health Advisor

7 months ago

Merthyr Tydfil, United Kingdom Vets for Pets Full time

Pet Health Advisor

We are searching for the final colleague to complete our PHA team.
Role: Pet Health Advisor (PHA) - a new way of managing the client journey in our clinic. The role in the main is client focused.

Hours 19-27 hours per week, with the chance for overtime, the rota looking like the following:

- Monday - 9am to 6.30pm (1 hr lunch) - High Priority
Tuesday - Holiday Cover - Low Priority
Wednesday - Open to work part day or full day - Medium Priority
Thursday - Holiday Cover - Low Priority
Friday - 9am to 6.30pm (1 hr lunch) - High Priority

What we require:

- Experience in client facing roles essential
- Pet handling experience and/or qualifications not essential but an advantage
- Professional appearance necessary
- Benefits: See below
- Location: Vets4Pets Merthyr Tydfil

Do you thrive on delivering a personalised service? Do you care about the quality of the service you provide? Do you enjoy being active in your work? Are you keen on a workplace that strives for attention to detail? Do you like to develop procedures and processes that streamline workflow? Want to work in close proximity to pets and vets and help pets get healthier?
We are offering you the chance to join our busy, hands-on team in Merthyr Tydfil as a Pet Health Advisor.

What does a typical day look like?

Your focus will be to provide a leading service to our clients and outstanding care for their pets - you will be the intimate link between the pet owner and the clinical team. Your ability to build strong relationships with our clients, their pets and the team is critical to your success.

There are three aspects to the role. One is to welcome the incoming clientele, answer questions, register new clients and serve our existing client with all their needs - this is a client facing role and requires a smart appearance, a smile and a helpful manner. The second aspect is a communication position which deals with incoming client contact via various digital platforms. It will require good telephony skills and proactive communication with the clinical team. The last aspect is a more hands on part of the job which involves taking the visiting client and pet, through their clinical journey. This part of the work is two fold; you shepherd the client journey and you facilitate the pet treatment plan. The first priority will be to carry out all pertinent tasks required of the PHA department such as keeping accurate records up to date, taking payments, managing appointment bookings and other administrative paperwork etc. The second part of this aspect is taking instruction from vets and nurses and aiding their work such as helping with general pet restraint and supervision, administering of treatment, taking for/assisting in blood sampling, collecting urine and many other such requests. The communication with the client on the veterinary recommendations will also be necessary and therefore a keen ear in the consult room is very much needed and a deep understanding of how the clinic operates.

Who we are looking for:

- We require a Pet Health Advisor who can demonstrate calmness, composure in difficult situations and is accommodating of the clients’ needs and expectations.
- We want to see support, care and compassion in your interactions with clients and their pets.
- Excellent personal presentation and professionalism is important to us.
- Whilst remaining caring and communicative, we require a high standard of work and efficient delivery of procedures and processes.
- We are a results focused clinic and are looking for individuals that can provide solutions for clients whatever the challenge.

Would suit:

- Vet Care Assistant/Animal Care Assistant or Kennel assistant who thrives in the client care sector of the pet industry.
- An individual from a fast paced client facing environment who is looking for something different and something progressive and has a passion for animals.

In return, we offer a supportive and friendly working environment together with career development opportunities and benefits that include pension scheme. Being part of the Pets at Home Group, you are entitled to 20% discount at The Vet Group, Pets at Home and the Groom Room as well as access to lots of discounts and cashback offers at a range of retail stores and online shops. We offer CPD courses through the Vets4Pets Learning Academy for those that progress well with the on boarding in house training and show a passion and a dedication for the role.

Does this sound like you?

If so, get in touch today

Location: CF48 1HY

LI-LC1

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