Customer Service L2 Apprentice
3 days ago
**What will the apprentice be doing?**:
- Ensuring that customer records are kept up to date with accurate notes following all customer contact
- Assisting in ensuring that customer retention meets Company targets
- Meeting, greeting and making our visitors feel welcome
- Providing support to all departments where necessary
- Franking outgoing and distributing incoming mail
- Ensuring printers are fully stocked with paper on a daily basis
- Shredding all confidential waste
- Understanding all protocols and ensuring that they are followed correctly
**What training will the apprentice take and what qualification will the apprentice get at the end?**:
You will be supported in achieving the Level 2 Customer Service Practitioner apprenticeship standard.
You will combine practical training in the workplace with theoretical study in the classroom, which may be face to face or virtually
**SKILLS REQUIRED**:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative.
**PERSONAL QUALITIES**:
- A quick and adaptable learner
- Time management skills
- Prioritisation skills
**QUALIFICATIONS REQUIRED**:
- GCSE or equivalent Maths & English (Grade C/4 or above) Essential
**FUTURE PROSPECTS**:
- On successful completion of your apprenticeship, we would expect you to be ready to fulfil the role of Customer Service Advisor. Further development opportunities may also be available.
**REALITY CHECK**:
**You may need to attend workshops at Middlesbrough College, which are an integral part of your apprenticeship. You will need to be able to make your own way there.**:
**NATIONAL MINIMUM WAGE**: N/A
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