Project Officer

3 weeks ago

Middlesbrough, United Kingdom Cruse Bereavement Support Full time

**The role**

We have a vacancy in the North East region for a Project Officer working 21 hours per week. You would be joining a dedicated and friendly team of regional staff and volunteers. The ability to work autonomously as well as being a good team player is essential.

**JOB DESCRIPTION**

**Purpose of the Post**

The Project Officer will be responsible for the day-to-day project management of our Stockton area service delivery, supporting the administration and direct delivery of services as stated in contract requirements, and provide bereavement support to clients. The Project Officer will work collaboratively as part of the local and regional team, supporting colleagues and work across the region, as and when required.

**Key responsibilities and duties**

**Service Delivery**
- Ensure bereaved people receive good quality, timely, and appropriate support
- Have a good overview of current service delivery across the region (including 1:1’s, Groups, UYBs and any other specialist services) - ensuring all are set up, and delivered in line with the Cruse client pathway, and policies and procedures
- Actively monitor branch waiting lists and client activity, through regular branch reporting. Consider ways to decrease waiting lists and adapt to new client demands
- Support with office cover and administrative tasks, as and when required.
- Respond to client referrals and client concerns, undertaking initial triage, assessment and signposting work, conducting initial and ongoing assessments by telephone, online or in person, and managing a caseload
- Support with the coordination of allocation processes to ensure client allocations are timely and appropriate
- Organise and actively support the delivery of drop-in / specialist support sessions throughout the region
- Complete initial client assessments and triaging, managing a client case load and facilitating group sessions
- Ensure prompt responses to safeguarding issues and complaints, adhering to Cruse policies and procedures, supporting others as one of the team’s Safeguarding Officers
- Deliver presentations to a range of stakeholders to promote the work of Cruse and engage constructively with local partnerships and referral networks
- Support with monitoring project budgets and report to Hub Manager on contract performance.
- If contracts cease to continue, lead on the smooth handover to another contractor
- Ensure service provision promotes Equality, Diversity and Inclusion

**Volunteer Engagement**
- Support the ongoing needs of volunteers, including local inductions
- Disseminate regular communications to volunteers / staff. Help to share and embed policy amendments or changes
- Ensure that all volunteer engagement supports and promotes Equality, Diversity and Inclusion

**Team & Stakeholder Engagement**
- Work closely with the team to deliver services in line with funding arrangements and to ensure consistency of practice across the region
- Attend and present at internal or external meetings when required
- Establish/maintain links with organisations to support the development of Regional Services
- Ensure service provision promotes Equality, Diversity and Inclusion

We may ask you to undertake other tasks in line with your level of responsibility.

**PERSON SPECIFICATION**

**Experience**
- Essential_
- Experience in reporting and monitoring of services
- Experience in meeting deadlines and multi-tasking
- Support for embedding change in service delivery context
- Experience working with bereavement and/or bereaved people
- Direct work with clients / services users, 1-1 and in group settings
- Desirable_
- Bereavement / counselling or related relevant experience
- Assessing need and delivering bereavement support to bereaved people
- Supporting volunteer recruitment

**Knowledge**
- Essential_
- Knowledge of GDPR legislation, including principles and requirements
- Sensitivity to the differing needs of individuals in working within a diverse client/volunteer base
- Understanding of service operations and a good understanding of safeguarding
- Understanding of Equality, Diversity and Inclusion in a client service environment
- Desirable_
- Understanding of bereavement issues, support and services
- Understanding of commissioning

**Skills**
- Essential_
- Competent IT skills including excel and use of organisational databases
- Ability to work within a team and calmly under pressure
- Ability to be self-motivating, work with limited supervision, prioritise work and deal with competing or conflicting demands/needs and interests in an organised and methodical manner
- Ability to work remotely
- Ability to attend in-person meetings and events when required
- Excellent interpersonal skills and communication skills
- Ability to inspire and motivate others
- Competent in Microsoft Office, and use of digital communication platforms, i.e. Zoom, Teams
- Draw people together to do things in a consistent way
- Support people through change effectively

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