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Hotel Receptionist

5 months ago

Brockenhurst, United Kingdom Hand Picked Hotels Full time

**You make it Hand Picked**

Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK - comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.

**We are currently recruiting for a Hotel Receptionist to join our team **at Rhinefield House Hotel, in the New Forest.**

**Rhinefield House Hotel **is a 4 AA Red Star Hotel with 50 bedrooms. It is a popular wedding, leisure and afternoon tea venue and has a 2 AA Rosette fine dining restaurant.

**About the role**:
£13.50 per hour - all hours paid plus service charge to boost your earnings - approximately £140 per month

We are recruiting for a Hotel Receptionist to join the team at Rhinefield House Hotel.

Our reception teams are the first people that our Hand Picked Hotel guests meet when they come to visit, which means they get to make one of the biggest impressions. It doesn’t matter if they’re first time visitors or returning guests, you will charm them from the initial welcome to the “have a safe journey home” with your impeccable standards of service. Guest facing/customer service experience is essential.

As a Hotel Receptionist you will also check our guests in and out using Opera our Hotel booking system, so you will need to be confident using computers and learning new procedures as well as taking payments.

This is a full time role working 40 hours per week over 5 days to include a mixture of early shifts from 7 - 3.30pm and late shifts from 2.30pm - 11pm or 3pm to 11.30pm. This will include weekends on a rota basis.

**About you**:

- Most of all, you’ll have a professional, organised and friendly approach
- You will live locally to the hotel and have transport as there is very limited public transport in the area
- You’ll have recent experience working within a hotel as a Receptionist and knowledge of Opera is desirable
- You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our of hotel products and services
- You’ll be excellent at building a rapport with colleagues and guests
- You’ll take pride in your appearance and always lead by example as the face of Hand Picked Hotels

**Our** **Benefits include**:

- A competitive salary package
- Company pension scheme with a generous employer contribution
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds
- Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.