Senior Hotel Receptionist

4 months ago


Brockenhurst, United Kingdom Balmer Lawn Hotel Full time

The Balmer Lawn Hotel are looking to recruit a highly motivated, articulate and organised individual to join our front of house team in Reception. Reporting to our Reception Manager and working on a shift basis, you would be responsible for providing the highest standard of customer service whilst maintaining accurate guest accounts/records and actively promoting the Hotel facilities. As a Senior Receptionist you will be required to run your shift in the absence of the Reception Manager

**Our Requirements:

- **
- To support the Reception Team to oversee and direct all aspects of the Balmer Lawn Hotel reception
- To have at least 2 years experience at this level in a similar environment
- To ensure all Reception duties are carried out effectively
- Meeting & greeting guests
- Checking the guest in and out using the hotel system
- Answering the telephone
- Processing payments
- Allocation of guest rooms and directing guests
- Have previous Reception experience within a four and/or five star property
- Ideally previous use of “**Rezlynx**”, our bespoke hotel system
- Be computer literate
- Have an excellent command of written and spoken English, combined with excellent communication skills
- Be able to work well under pressure and have strong organisational skills
- Have a warm, friendly, engaging and professional attitude
- Rates of pay up to £25,740.00 per annum
- Meals on duty
- Continual personal development & training
- Statutory 28 days holiday
- Pension scheme operated by the People’s Pension
- Great tips
- Use of the Leisure facilities
- Gym, Indoor Pool, Sauna & Jacuzzi
- Staff discount on food & accommodation
- NVQ programmes
- Go New Forest Card

This is an exciting time to join a first class 4 star Hotel.

**Job Types**: Full-time, Permanent

**Salary**: From £25,740.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Work Location: In person



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