Motor Claims Consultant

7 months ago

Tamworth, United Kingdom Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
Gallagher Bassett’s Claims Consultancy Team is project led, and can include Insourced Claims Handling, Audit and Review, and Training Projects. The Team are dedicated claims professionals who support clients, and Gallagher Bassett Operations Nationwide.

**Responsibilities**:

- UK wide role requiring travel and operating from client sites
- Review and record claims on insurance claims systems within product standards, check policy coverage and allocate appropriate codes and reserves in accordance with project requirements
- Make liability enquiries, in accordance with Client Philosophies / Gallagher Bassett Adjuster’s Manual, using most appropriate method (phone, correspondence, field visit).
- Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with Gallagher Bassett realistic reserving philosophy
- Clearly explain decisions on liability, negotiating settlement within authority level where appropriate
- Respond to all written and phone enquiries clearly, courteously and promptly.
- Review claims regularly using diary system to ensure accurate reserves and timely closure
- Develop relationships with clients by providing a friendly, efficient service
- Liaise with and control own solicitors to ensure cases not abandoned to them
- Assist in general team administration (e.g. post, printing, order supplies, maintaining equipment) to ensure smooth running of team
- Comply with all Client and Gallagher Bassett and office procedures
- Actively participate in Gallagher Bassett training programme
- Support, train and develop less experienced staff
- Promote and enhance Gallagher Bassett image
- Undertake Audits and other consultancy tasks as allocated
- Comply with all Gallagher Bassett and office procedures
- Any other duties as required by Gallagher Bassett

Qualifications:

- Wealth of experience gained from the Insurance and Claims Industry.
- Able to make quick and correct liability decisions.
- Ability to work under pressure, and with minimum supervision.
- Excellent communication skills.
- Adaptable, and flexible.
- Excellent Client Facing behaviors.

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to dive

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