Personal Injury Motor Claims Handler

7 months ago

Tamworth, United Kingdom Strata Solicitors Limited Full time

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. **GUIDE. GUARD. GO BEYOND.**

**Strata Solicitors have an opportunity for someone talented and committed to join our successful and growing niche law firm, providing quality market-leading, legal, claims, and business services and solutions to the UK’s largest and most prestigious companies.**

Empowered by our supportive, flexible and quality led culture, our comprehensive training, progression, and professional support programmes will provide you with a real opportunity to build a successful career.

**Overview**

As a result of securing a new client, we’re seeking an experienced Personal Injury Claims Handler to join our team in Tamworth, who can deliver outstanding results in claims handling, ensuring our client receives the best possible service and outcomes.

As part of a dedicated team, you’ll oversee a portfolio of motor damage, credit hire and injury claims, from initial notification of the claim, through to settlement. You’ll be responsible for making decisions on fraud, quantum and liability, including managing cases through litigation.

Effective communication will be a key aspect of your role, as you will be required to liaise with various stakeholders, including clients, brokers, suppliers, claimants, and their representatives. We’re looking for proactive and enthusiastic claims handlers, who can build and maintain strong client relationships.

**Responsibilities**
- Oversee a portfolio of Motor Damage, Credit Hire and Personal Injury Claims, from initial notification through to settlement;
- Investigating and assessing the validity of claims, gathering all necessary information and evidence;
- Negotiating settlements and making decisions on liability and settlement amounts;
- Maintaining accurate and up-to-date records of all claims activities and communications;
- Develop relationships with clients, carriers, and brokers by actively listening to their needs and closely following their priorities and style;
- Actively seek opportunities to resolve claims, including exploring creative alternatives to traditional resolutions, in order to achieve the best possible outcome at the earliest stage.

**Qualifications**
- Good understanding of proactive claims handling;
- Experience of handling motor damage, credit hire and personal injury claims;
- Experience of handling OICP and MOJ Portal Claims;
- Ability to explain complex language in simple terms, either in writing and/or over the phone;
- Attention to detail because you’ll need to accurately review and assess claim documentation;
- Empathy and the ability to remain calm and composed when dealing with customers;
- Customer service skills to provide a positive experience for customers throughout;
- Computer literate;
- GCSEs, or equivalent including English and Maths;
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- Minimum of 25 days holiday + Birthday, plus bank holidays, and the option to ‘buy’ 3 more days
- Defined contribution pension scheme, which Gallagher Bassett will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance

**Other benefits include**:

- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of

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