Claims Handler

2 weeks ago

Tamworth, United Kingdom Gallagher Full time

Gallagher Bassett Technical, are seeking a Claims Handler to join their team based in Tamworth. Reporting into the Claims Co-ordinator, you will be the first point of contact for customers and clients and work closely with the Claims Engineers and supply chain co-ordinating repairs and progressing the claims. You will manage claims from ‘cradle to grave’ ensuring they’re managed efficiently and in line with our client’s and insurance industry standards.

To works as part of a team in the most efficient manner to achieve business objectives whilst proactively handling claims.

**Essential Duties and Responsibilities**:

- Management of the end to end claims process
- Accurately and promptly accept and process new instructions
- Provide sound advice and keeping the claimant informed though the process
- Work to set KPIs and SLAs
- Reviewing cases and workflow in a proactive manner and taking action to move claims forward
- Ensure work is prioritised effectively and that personal targets are met
- Making Appointments with residents/client
- Ensure all claims are logged accurately and in full on the company’s in-house claims system
- Proactive claims management support for internal stakeholders
- Review claims regularly using the diary system to ensure accurate reserves and timely closure
- Priorities and respond to all written and phone enquiries clearly, courteously and promptly
- Develop relationships with clients and claims handlers across all branches
- Assisting with the compilation of relevant information and evidence for claim reviews
- Offer support and assistance to any other operational role within your skill set to ensure the successful running of the operational unit
- Perform general office duties as required

**Why Gallagher Bassett?**

As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors.

We have a number of departments within Gallagher Bassett, enabling you to progress your career in whichever direction you desire.

At Gallagher Bassett, we are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.

By joining Gallagher Bassett, you are joining a global organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

**What can Gallagher Bassett offer you?**
- Fully funded Qualifications, and Learning and Development Courses
- 25 Days Annual Leave, Plus Bank Holidays
- Pension Package
- Subsidised Gym Membership
- Life Assurance
- Group Income Protection
- Season Ticket Loans
- Gallagher Benefits Choice Portal
- Employee Stock Purchase Plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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