Customer Service Representative

7 months ago

Liverpool, United Kingdom Sutton Kersh Full time

Are you looking to start or progress your career in the property industry?

Are you a strong administrator with a passion for providing excellent customer service? If so, we want to hear from you
- **Sutton Kersh: Countrywide**_ are seeking an enthusiastic and passionate individual to join an established Property Management department, based within our lively team in Liverpool.

The Connells Group has recently acquired Sutton Kersh: Countrywide, securing our place as the UK’s largest property services group. Our team plays a pivotal role in ensuring that our customers and clients receive the service they deserve throughout their time with us; so we're on the lookout for those with great communication and relationship skills and a passion for property

**The role of a Customer Service Representative (known as a Property Manager)**:
You will be fully managing your own portfolio of properties across one of our branches within Merseyside and The Wirral, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include:

- Managing repairs and maintenance
- Arranging Gas and Electrical safety records
- Booking end of tenancy check-outs
- Negotiating end of tenancy deposits
- Dealing with general tenancy queries
- Developing a competent understanding of lettings legislation to help and support customers throughout their tenancy (training provided)

**Skills & Attributes of a Customer Service Advisor (Property Manager)**:
We’re the UK Market Leader with a national reach; so it’s only natural that the needs of our customers will vary massively. If influence and negotiation are skills that come naturally to you, you’ll thrive when you’re communicating with our customers, partners and suppliers. You’ll need to be able to build rapport with customers with ease, so confidence conversationally and in writing is vital.

You’ll be able to demonstrate key skills such as, multi-tasking, prioritisation, organisation, and confident decision making. Alongside being a real team player, thriving in a busy environment and be able to work collaboratively with colleagues and partners to achieve individual, team, and business targets.

What you get in return for a career as a Customer Service Advisor with Countrywide:

- 23 days annual leave increasing with long service
- Pension scheme
- Full training provided with excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel and health

**Location - **Cotton Street, Liverpool, L3 7DY
**Salary**:

- £21,500 per annum (increasing in April)
**Days & Hours**:

- Mon - Fri, 8:45am - 5:30pm + 1 Sat in every 5 (rota), 9am - 1pm
**Employment Type**:

- Full-time, permanent

**Why join us as a Customer Service Advisor (Property Manager)?**

At Sutton Kersh: Countrywide, our passion for property and strong focus on people set us apart. We don't see buying, selling, renting and letting as processes - for us, they're all about important, life-changing moments. Which is why we empower our people to create exceptional experiences.

The size and scale of our business will open up huge opportunities for you, whether you want to develop your experience in your current role, broaden your skills by taking on a different role in the wider business or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

We are committed to developing our colleagues and to providing the highest quality service to our customers

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift

Work Location: In person

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