Patient Admin Support

7 months ago


Newbury, United Kingdom Strawberry Hill Medical Centre Full time

Are you confidential, reliable with great timekeeping, self motivated and conscientious? Do you like helping and supporting members of the public? This is an admin role, in a GP surgery, with a variety of responsibilities. You will be a member of the admin team sharing the tasks and full training will be given.

The role includes:
1) Supporting the patients and clinicians by processing and tracking hospital referrals

2) Answering patient queries such as explaining and providing access to their medical records

4) Reading clinical discharge letters and coding the relevant information into the correct patient records

5) Processing prescription requests promptly and accurately

6) Answering the telephone and calling patents to resolve admin queries

7) Registering new patients

8) Keeping calm in a busy department where your task list will vary daily

9) Supporting the GP's and other clinical staff so they can support their patients in a timely fashion

You will be taught how to access our clinical systems (emis and Docman). You will need to be confident using excel spreadsheets (basic level - sorting lists, adding columns etc) and have a methodical and common sense approach to tasks. It is very clinically important that our patients can contact the team during our opening hours so we need to be able to rely on your attendance.

There are progression opportunities for those who show dedication and a willingness to learn.

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.50-£12.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Additional leave
- Company pension
- Health & wellbeing programme
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newbury: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you confident using IT and computers in a day-to-day role?
- Do you understand this is an admin role and can involve telephoning our patients?

Work Location: In person



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