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Team Leader/supervisor

7 months ago

Ilfracombe, United Kingdom Combe Homecare Ltd Full time

**Deputy Manager**

**Job description, duties, experience & other details about this type of role.**

**Responsible to**: Manager
**Responsible for**: Support Workers,

**Overall Aim of the Job: _To make the use of care services a positive, timely and rewarding choice._**

**By**:

- Supporting the Manager in the daily management & running of the Company. Managing, delivering & leading high quality care as part of the care team using a person centred approach
- Ensuring the individual needs of service users are met, providing opportunities for individuals to use their skills and enhance their quality of life, whilst maintaining their independence and privacy
- To actively assist, maintain & promote the Coverage Care values:
Support and listen to youUse and open, honest culturePut you at the heart of our serviceEnsure you feel safeRespect your life choicesBe kind and compassionate
- Displaying a caring, sensitive & approachable nature
- Displaying compassion, patience & empathy in all tasks
- Whilst being organised & reliable in approach to work

**What Experience do I need**:

- Experience of leading & managing a team, ideally within a management role, within a health care setting
- Experience of caring for individuals in a health care setting to include completing personal care and understanding dementia and mental health needs

**What qualifications do I need?**

Level 3 Diploma/NVQ in Health & Social Care or equivalent

Level 5 Diploma/NVQ in Health & Social Care is ideal but not essential
- Understanding of safeguarding adults at risk health & safety requirements related to running a domicillary care company and infection control
- Understanding of the regulations and legislation within the care profession
- Understanding of CQC, national minimum standards and key care principles

**What training will I receive?**
- Level 5 Diploma/NVQ in Health & Social Care
- Mandatory Training

**Senior Duties**

Take day-to-day management responsibility for the establishment by:
**Staff Management**
Responsible for ensuring all new staff are given a comprehensive induction, staff are aware of the standards expected, and fully supported throughout their employment. Ensure all Personal Development Plans & personnel paperwork are completed as required. Ensure the rota is covered for upcoming shifts and relief staff are utilized as & when required, to ensure staff are allocated and take their annual holiday entitlements, and share the on-call rota with the Manager, which will include weekend cover.

**Communication**
To work with the Manager to ensure all Company’s policies, procedures and legal obligations are followed and met, ensuring that all staff are working to company policies and procedures, company initiatives are promoted and to take appropriate action to ensure that standards are reached and maintained. Ensure Manager is kept up to date on any ongoing issues and deputise for the Manager in their absence as & when required.

**Main Duties**:
To lead & supervise a care team of staff in provision of the care services and participate in meeting the services users' physical, social, emotional and recreational needs, ensuring the highest quality of care is afforded to all service users.

To support the Manager with admission planning, ongoing assessments and discharge plans as & when required.

To manage & supervise the preparation of Person Centred Care Plans, Review & Assessments, implementing plans with the assistance of the care team. Prepare and/or contribute to reports, reviews & assessments in order to enhance the quality of services.

Assist & manage the preparation of those plans, displaying good communication skills (both written & verbal), contribute to discussions on individual care plans and the reporting process by maintaining and updating records as required.

To assess performance and encourage development of the staff team through the use of PdP’s/appraisals.

To co-ordinate & run staff meetings to deliver information, maintain & promote best practice and set standards for care, through evidence based practice.

Act as a role model at all times.

To promote company initiatives & manage delivery within the service provision, ensuring that all staff are working to company policies & procedures, and to take appropriate action to ensure that standards are reached and maintained..

To assist the Manager with the day to day management of the staff team, to include disciplinary, performance management, absence & sickness policies & procedures.

**Personal Care & Support Care**

To ensure all aspects of personal care are provided to the service users in line with their care plan using a person centred approach, encouraging & promoting service users to reach their maximum level of independence, wherever possible undertaking these tasks for themselves.

To build, maintain & promote good relationships with service users and their relatives, displaying good communication & listening skills, to ensure they