HR Operation Lead

2 weeks ago


London, United Kingdom Adecco Full time

We are currently recruiting for a HR Operation Lead to work within Higher Education based near Waterloo. Hybrid model
- 2 days a week required in the office, hours 9-5pm Monday - Friday. Start asap for 8-12 weeks, with a view of being extended. Pay rate £22.19ph
- £24.72ph.

Provide advice and guidance to HR Coordinators to deliver an operational HR service through a ticketing system. Enabling responses to all contractual lifecycle queries including family friendly policies, probation, annual leave.
- Supervise a flexible pool of HR coordinators to undertake all HR contractual operations including contract issuing, maintenance and corrections across the workforce
- Work with other team leaders to ensure resources are allocated appropriately across the HR Operational areas and proactively identify upcoming or regular administrative support requirements
- Liaise with other team leaders to ensure the smooth transition of information and support across all teams

**Essential Criteria**
- Excellent knowledge and understanding of HR policies; including Lifecycle changes, different absence types, unpaid and family friendly absence policies. Allowances, increments, fixed term end dates, annual leave payments.
- Proven experience in delivering an operational or contractual administration service
- Demonstrated experience in building quality internal relationships
- Good management skills including providing coaching, mentoring, motivating and managing performance of a team
- Proven experience in ensuring professional delivery under high pressure
- Experience in training or upskilling others
- Demonstrated experience in overseeing a ticketing tool such as Salesforce or a large, shared mailbox
- Detailed knowledge and understanding of using HR system

**Why work with Adecco**:

- 20 days annual leave 9 days bank holiday
- Perks at work - discount vouchers and points to spend
- Support program with 24/7 helpline
- Eye care vouchers
- Competitive pension scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.



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