Complaints Manager

2 weeks ago


Bolton, United Kingdom Page Personnel Secretarial & Business Support Full time

An exciting opportunity has arisen for a Complaints Manager to join a market leading business, based in Bolton. The successful Complaints Manager will lead the QA Team, ensuring delivery of service and driving compliance standards.

**Client Details**

Our client, based in Bolton, is a market leading service provider. They are looking for a Complaints Manager to drive standards across the business.

**Description**

Duties of the Complaints Manager are:

- lead and develop the team
- Drive compliance standards, managing outstanding complaints
- Act as a point of escalation
- Set and monitor commercially focussed KPIs
- Work with suppliers to overcome compliance issues
- Take ownership of complain SLAs
- Drive complaint handling standards
- Provide regular MI to key stakeholders

**Profile**

The successful Complaints Manager will be/have:

- experience managing a complaints and compliance team within a regulated industry
- Compliance checking
- Strong communication with internal and external stakeholders
- Experience leading a high performing team
- Experience using microsoft programmes to manage data

**Job Offer**

Salary on offer £32k - £35k

35 hours per week - Monday - Friday

3 days in the office



  • Bolton, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join as Head of Customer Complaints, Customer Experience &...


  • Bolton, United Kingdom Bolton NHS Foundation Trust Full time

    To assist the Patient Experience & Information Support Officer with the development, implementation and maintenance of the Patient Advice & Liaison Service (PALS) for the Trust. To provide a front line problem solving facility, working with service users in resolving any difficulties they are experiencing within the Trust. Provide an effective administrative...


  • Bolton, United Kingdom C&B Recruitment Full time

    Automotive Service Manager Basic £55,000OTE - £70,000+Prestige Main Dealer - BoltonC&B Recruitment are currently recruiting for an experienced automotive Service Manager to join a busy and well established Aftersales department in Bolton.You will need previous experience working as an Automotive Service Manager with a proven track record. Service...


  • Bolton, United Kingdom NHS Greater Manchester Integrated Care Full time

    As a senior member of the Locality Management Team, the post will develop andmaintain effective working relationships with key partners including: Bolton NHS Foundation Trust Bolton Council Greater Manchester Mental Health Trust Bolton CVS Healthwatch Bolton GM Localities GMIC and NHSE AQUA and the AHSC Care Quality CommissionNHS GM Integrated Care -...


  • Bolton, United Kingdom Diamond Bus NW Full time

    Plan 21- continuing “On Our Journey to Everyday Greatness”. Any colleague accepting the commitment of this Job Description MUST ensure they share and have a comprehensive understanding of Senior Management’s Vision, Ambitions, Passion, Determination and Commitment to be the absolute best we can be in all areas of our business. Our Commitment is to each...


  • Bolton, Greater Manchester, United Kingdom Page Personnel Sales Full time

    Our client is a leading entity in the Logistics industry. With a workforce of over 1,000 employees, the company is renowned for its exceptional customer service and innovative logistics solutions, based in Bolton. Identify opportunities to grow business with existing clients Resolve client complaints quickly and efficiently Collaborate with the sales...

  • Practice Manager

    3 weeks ago


    Bolton, United Kingdom Al-Fal Medical Group Full time

    Job summary : - Responsibility for the smooth, efficient and profitable running of the practice nd maintaining a happy and committed team. Additionally keeping the partners abreast of forthcoming changes in the NHS. Personnel and training Finance and profitability Information technology Premises and equipment Patient services and future planning ...


  • Bolton, United Kingdom BDElite Ltd Full time

    **Sales Administrator** **About Us** BDElite has been a trusted supplier to UK insurance brokers for several years. Providing innovative total claims management, along with essential aftercare support for broker client’s following a motor incident. BDElite offers a diverse product range of personal and commercial add-on insurance policies. **The...


  • Bolton, United Kingdom BDElite Ltd Full time

    BDElite has been a trusted supplier to UK insurance brokers for a number of years. Providing innovative total claims management, along with essential aftercare support for broker client’s following a motor incident. BDElite offers a diverse product range of personal and commercial add-on insurance policies. **Career Opportunity** At BDElite our employees...


  • Bolton, United Kingdom BDElite Ltd Full time

    BDElite has been a trusted supplier to UK insurance brokers for a number of years. Providing innovative total claims management, along with essential aftercare support for broker client’s following a motor incident. BDElite offers a diverse product range of personal and commercial add-on insurance policies. **Career Opportunity** At BDElite our employees...


  • Bolton, United Kingdom BDElite Ltd Full time

    BDElite has been a trusted supplier to UK insurance brokers for a number of years. Providing innovative total claims management, along with essential aftercare support for broker client’s following a motor incident. BDElite offers a diverse product range of personal and commercial add-on insurance policies. **Career Opportunity** At BDElite our employees...

  • Sales Administrator

    4 weeks ago


    Bolton, United Kingdom BDElite Ltd Full time

    **About Us**: BDElite has been a trusted supplier to UK insurance brokers for several years. Providing innovative total claims management, along with essential aftercare support for broker client’s following a motor incident. BDElite offers a diverse product range of personal and commercial add-on insurance policies. **Career Opportunity** At BDElite our...


  • Bolton, United Kingdom Bolton NHS Foundation Trust Full time

    An exciting opportunity has arisen for an experienced midwife who is committed to delivering outstanding care, continuous quality improvement and a positive safety culture. Working in collaboration with the obstetric and gynaecology clinical governance leads, and key stakeholders in anaesthetics, neonates, and paediatrics, the post holder’s focus is...


  • Bolton, United Kingdom Huntress Full time

    **Customer Service vacancy - immediate start!** Are you available immediately to work for a leading company in Bolton? Our client, a leading supplier in their field, require immediate assistance. Do you have previous customer service skills? These could have been gained with hospitality, retail, a call centre or an office? Can you start ASAP and commit to...


  • Bolton, United Kingdom Recovery Support Limited Full time

    Recovery Support are currently recruiting a **Quality Monitoring Officer** to manage the quality and compliance in the Bolton area. **Requirements**: - Travelling around the community (**must be a car driver with access to car**) - Have a minimum of 2 years’ experience in the care industry - Must be able to work on own initiative and be able to plan...


  • Bolton, United Kingdom MBA Group Full time

    Our client, a leading car retail centre are currently looking for a **Sales Valeter** to join their business based out of their **Bolton** Dealership. The **Sales Valeter** is responsible for making sure that every car is valeted and prepared with the company’s quality standards and process’ are maintained. You are also required to take exceptional care...

  • QA Operations Officer

    1 month ago


    Bolton, United Kingdom Russell Taylor Group Ltd Full time

    **Role: QA Operation Officer** **Location: Bolton** **Type: Permanent** **Salary: £24,000-£27,000 per annum** **Hours: Monday-Friday (37.5 hours per week)** Our client, a leading pharmaceutical manufacturing company is looking to appoint a QA Operation Officer, with previous experience of GMP in the pharmaceutical industry or be a qualified...


  • Bolton, United Kingdom Multi Trades Recruitment Limited Full time

    Job purpose: Your role will be to help support our financial team efficiently run the credit control aspects of the business. You will be part of the Finance support team of fast-growing recruitment agency and will be joining a company committed to investing in your development. **Principal Accountabilities**: - Conduct credit checks for potential and new...

  • Credit Controller

    4 weeks ago


    Bolton, United Kingdom Examworks Ltd Full time

    **Credit Controller** **Location**:Bolton**Salary: DOE** **Closing Date**:Friday 06 January 2023- Role Purpose- To maximise cash collections for your profile of solicitor and insurers accounts. Understand the reasons why invoices have become overdue and remain outstanding.- Main Responsibilities: - Building and maintaining sustainable relationships with...


  • Bolton, United Kingdom Bolton NHS Foundation Trust Full time

    Job summary Deputy Operational Business Manager - Ophthalmology Fixed Term Contract or Secondment for 12 months to cover maternity leave The Deputy Operational Business Manager is a full time position reporting to the Operational Business Manager. The post holder will be responsible for the operational management of a range of clinical services....