Complaints Manager
2 weeks ago
An exciting opportunity has arisen for a Complaints Manager to join a market leading business, based in Bolton. The successful Complaints Manager will lead the QA Team, ensuring delivery of service and driving compliance standards.
**Client Details**
Our client, based in Bolton, is a market leading service provider. They are looking for a Complaints Manager to drive standards across the business.
**Description**
Duties of the Complaints Manager are:
- lead and develop the team
- Drive compliance standards, managing outstanding complaints
- Act as a point of escalation
- Set and monitor commercially focussed KPIs
- Work with suppliers to overcome compliance issues
- Take ownership of complain SLAs
- Drive complaint handling standards
- Provide regular MI to key stakeholders
**Profile**
The successful Complaints Manager will be/have:
- experience managing a complaints and compliance team within a regulated industry
- Compliance checking
- Strong communication with internal and external stakeholders
- Experience leading a high performing team
- Experience using microsoft programmes to manage data
**Job Offer**
Salary on offer £32k - £35k
35 hours per week - Monday - Friday
3 days in the office
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