Resident Liaison Officer
7 months ago
Our client, a reputable social housing contractor based in Norwich is seeking a Resident Liaison Officer to join their team.
This will be covering the Norwich, Norfolk area.
Working Hours - Monday - Friday 8am-5pm
£30-£32k dependent on experience.
**Duties and Responsibilities.**
- Working closely with the site manager to act as the primary point of contact for residents having kitchen and bathroom installation work carried out to their home.
- To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.
- Visiting properties at survey stage to carry out pre-start visitis or phone calls.
- Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.
- Assist with health & safety checks.
- Deal with complaints including initial and follow up visits.
- Accurately record and acknowledge all customer contacts.
- Maintain communication to the highest possible standards of customer care with residents and site teams.
**What you need**
- Experience of working in the social housing sector ideally in a similar role.
- Excellent customer service skills and experience of working with the general public in a
customer facing role.
- Full driving license
- IT skills specifically Microsoft Office and Excel
**Benefits**
- Van / Fuel card provided or Car allowance and mileage paid
- Laptop and Smartphone provided
- Flexible working available
- 20 days annual holiday plus bank holidays
IND1
**Salary**: £30,000.00-£32,000.00 per year
**Benefits**:
- Company car
- Company events
- Company pension
Schedule:
- Monday to Friday
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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