Account Specialist
2 weeks ago
Job Description:
SUMMARY
This is a fantastic opportunity to step into a role within the Client Services team (Affiliate/Complete) to support a team of Account Managers, Senior Account Managers and Senior Managers in the day-to-day running of the team’s client portfolio.
KEY RESPONSIBILITIES- Supporting 8-15 Accounts lead by Account Managers and Managers alike- Timely and satisfactory execution of administration of client programs, contributing to client satisfaction and the achievement of client and Rakuten Marketing revenue goals.- Monitoring affiliate queues to ensure timely queue management by Affiliate Reviewers- Supporting partner outreach- Learning and understanding how to use our technology- Managing internal resources using them effectively and helping Account Managers provide a high level of service for the client-
- Reviewing a selection of partnered affiliate websites to identify optimization opportunities
MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical-
- Comfortable using Excel- Ability to learn PowerPoint and Rakuten Marketing tools and processes
Personal effectiveness- Highly organised- Proactive - continually looking to improve own role and that of your clients- Responsiveness - getting back to clients within 24 hours
Communication- Excellent written and verbal communication- Strong interpersonal skills
Results focus- Detail-orientated- Proof that you can work towards a deadline
Teamwork- Ability to work well as a team and prioritise your workload based on company’s goals
Understanding of business
- Basic understanding of the online (and more specifically affiliate) marketing sector
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