Customer Service Planner

3 weeks ago


Birkenhead, United Kingdom HR GO Recruitment Full time

**Position: Customer Service Planner**

**Location: Birkenhead**

**Hours: Monday - Friday 9am-5pm 37.5 Hours per week**

**Salary: £10.25 Per hour (Weekly Pay)**

**Contract: Temporary to Permanent opportunity**

**About the role**:

- Contacting from a large database of customers to make appointments including explanation of the service being offered. Clustering appointments in order of postcode.
- Receiving customer calls to request audit and answering any queries and concerns
- Scheduling appointments using booking system based on availability and areas
- Liaison with engineers/technicians re booked or scheduled appointments and noting any customer requirements etc

**Skills and Requirements**:

- Telephone call handling essential
- Basic office administration
- MS Office Word, Excel, Outlook essential
- Excellent communication skills and capable of explaining technical service over the phone to all types of people
- Working on own initiative

You will have an outgoing personality and excellent rapport building skills due to being phone-based role. You will have gained excellent customer service skills. So if you are seeking a new challenge we would love to hear from you.


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