Customer Service Assistant

2 weeks ago

Birkenhead, United Kingdom ClearCourse Full time

Company description:
ClearCourse

Job description:
**Description**

Also, if you have confidence with an ability to learn quickly then we have an exciting opportunity to join the Customer Service team at our EWorks brand, which is part of the ClearCourse group of companies.

We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.

In this role you will join our solutions-focused Customer Support Team who provide support for our suite of products and manage client issues through to resolution.

A positive disposition and demonstrated resilience are a must, as we work in an ever changing, fast-paced environment.

**Benefits**

We offer a competitive benefits package which includes life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits and hybrid-working to suit your lifestyle and enhance yourwell-being.

**Key Accountabilities**
- Take ownership of problems and be dedicated to providing solutions for our clients
- Provide input into the ongoing maintenance of our on-line support system and into the enhancement of our client support procedures
- Use our internal CRM for logging calls, tickets, chats and to manage escalations
- Report on client support issues and opportunities and assist in enhancing our training programs
- Contribute, question and share knowledge with internal teams for product improvement.

**Requirements**:

- Confident to pick up a phone and be polite and courteous to customers when resolving their queries
- Being able to correctly take note of messages, understand issues and action as required
- Keep customer updated of progress and resolution
- 3 years Customer Service experience either in-person or on the phone

**Desired Skills & Experience**
- Experience working within a SAAS customer service team
- Experience with our software would be beneficial, but not essential

**Required behaviors & attributes**
- Demonstrated problem solving skills
- A high level of interpersonal abilities (we would like to hear more about these)
- An ability to work collaboratively, with a positive attitude
- Very strong attention to detail
- Willingness to get in and get the job done.
- Good team player
- Good phone manner
- Good computer skills
- Proactive

**About ClearCourse**

Our products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries. Our solutions help organisations become more efficient, effective and profitable, and achieve their goals by providingthem with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms.
**Our Values**
**- Innovation**

New ideas and approaches are the key to success. Our brands are problem solvers that will always work with you to find the best solutions for your business.

**- Communication**
We understand that communication is critical to building successful enterprises, so we’re available to our brands and their clients when they need us.
**- Teamwork**
Working together is the key to success. Our internal team and brands are partners that collaborate closely to achieve great things.
**- Transparency**
We are transparent in our approach. From the acquisition process to working with our brands and their clients.
**- Integrity**
We pride ourselves on our integrity. Everything we do is to benefit our brands and their customers.

  • Inbound Customer Service Advisor

    4 weeks ago

    Birkenhead, United Kingdom Recruit Right Full time

    **Job Title**: Inbound Customer Service Advisor **Salary**:£10.42ph OTE £28K **Location**:Birkenhead Our client is one of the largest inbound and outbound call centres in the country. With a wide variety of campaigns going on at the same time, they are looking to add to their growing team of customer service advisors. They are currently looking to add...

  • Customer Service

    4 weeks ago

    Birkenhead, United Kingdom Page Personnel - UK Full time

    Thriving Business - Growing Company **About Our Client**: The clients contact centre has a 24/7 Multifunctional site and is committed to the delivery of services to our tenants and customers. This service is high quality, flexible and focused around customer's needs and preferences. The position is based in a modern head office in Birkenhead which is...

  • Financial Inbound Customer Service Advisor

    4 weeks ago

    Birkenhead, United Kingdom Recruit Right Full time

    Exciting Temp - Perm opportunities We are seeking applicants from a wide range of previous industries including Hospitality/Retail/Customer Service/College or even those looking for a new challenge. **Role Specifics** - Responsible for handling high volumes of inbound customer service calls to the department - Required to undertake a number of security...

  • Customer Service Advisor

    4 weeks ago

    Birkenhead, United Kingdom Search Consultancy Full time

    Customer Service Advisor - Location: Liverpool City Centre - Salary: £19,028 basic - Contract: Full time, Permanent - Hours: Monday to Friday (1 weekend in 4 and 1 week of late evenings in 4) - + Excellent training and progression opportunities My client based in Liverpool City Centre are looking to recruit a number of enthusiastic Customer Service Agents /...

  • Customer Service Advisor

    4 weeks ago

    Birkenhead, United Kingdom Sequence HQ Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Center based in the Wirral, Merseyside, CH42.As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for...

  • Customer Service Coordinator

    4 weeks ago

    Birkenhead, United Kingdom Sequence HQ Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Center based in Birkenhead, Merseyside, CH41 5BX. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for...

  • Customer Service Planner

    5 hours ago

    Birkenhead, United Kingdom HR GO Recruitment Full time

    Position: Customer Service PlannerLocation: BirkenheadHours: Monday - Friday 9am-5pm 37.5 Hours per weekSalary: £11.44 Per hour (Weekly Pay)Contract: Temporary Role Starting ASAPWe require 4 x Custormier Service Planners to join a well established team. This is a full-time role and is based in Birkenhead offering the right candidate a temporary to permanent...

  • Customer Service Advisor

    2 weeks ago

    Birkenhead, United Kingdom Ideal Recruit Ltd Full time

    Customer Service Advisor Bootle, LiverpoolMonday, Tuesday, Thursday 9am-5pm (office based)Friday 9am-5pm, Saturday 9am-3pm (remote)£24k-£25kIdeal Recruit are looking for an experienced Customer Service Advisor for our thriving e-commerce client within the beauty sector based in Bootle, Liverpool. You will work in a fully supported environment where you can...

  • Customer Service Planner

    4 weeks ago

    Birkenhead, United Kingdom HR GO Recruitment Full time

    **Position: Customer Service Planner** **Location: Birkenhead** **Hours: Monday - Friday 9am-5pm 37.5 Hours per week** **Salary: £10.25 Per hour (Weekly Pay)** **Contract: Temporary to Permanent opportunity** **About the role**: - Contacting from a large database of customers to make appointments including explanation of the service being offered....

  • Customer Service Advisor

    4 weeks ago

    Birkenhead, United Kingdom Connells Group Full time

    We’re looking for a passionate **Corporate** **Property Coordinator **to complement our established team based within our Corporate Lettings Centre in Birkenhead the **Wirral, Merseyside**. As our **Property Coordinator, **you will provide **property management** and **tenancy administration** support services to branches, landlords and...

  • Customer Service Advisor

    4 weeks ago

    Birkenhead, United Kingdom Connells Group Full time

    We’re looking for a passionate **Corporate** **Property Coordinator **to complement our established team based within our Corporate Lettings Centre in Birkenhead the **Wirral, Merseyside**. As our **Property Coordinator, **you will provide **property management** and **tenancy administration** support services to branches, landlords and...

  • Customer Service Advisor

    4 weeks ago

    Birkenhead, United Kingdom Page Personnel Full time

    Thriving Business - Growing Company **About Our Client**: The clients contact centre has a 24/7 Multifunctional site and is committed to the delivery of services to our tenants and customers. This service is high quality, flexible and focused around customer's needs and preferences. The position is based in a modern head office in Birkenhead which is...

  • Customer Service Advisor

    4 weeks ago

    Birkenhead, United Kingdom Page Personnel Full time

    Working for a well respected, established business. - Permanent, full time role with great benefits. **About Our Client**: Our client recognise the importance of promoting a great work life balance and this is reflected throughout their company ethos. They are regarded as one of the leading providers of insurance and legal services throughout the North...

  • Senior Administrative Officer

    4 weeks ago

    Birkenhead, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 323887**Salary**: - £23,637 - £29,046- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...

  • Customer Service

    4 weeks ago

    Birkenhead, United Kingdom Total Staff Services Full time

    Total Staff Services are currently recruiting for a Customer Service & Export Administrator (Polish Speaking) on behalf of one of our clients. This is a permanent role and will involve an interview process directly with our client. You will be based within the Customer Services Team and your key responsibilities will include liaising with transport...

  • Project Assistant

    4 weeks ago

    Birkenhead, United Kingdom The Riverside Group Full time

    Project Assistant Permanent Full Time 37.5hrs per week Working Pattern - Monday - Sunday various shift pattern on a 4-week rota Salary - £21,255 Based in -Birkenhead Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly...

  • Customer Service

    2 weeks ago

    Birkenhead, United Kingdom Total Staff Services Full time

    Total Staff Services are currently recruiting for a Customer Service & Export Administrator (Polish Speaking) on behalf of one of our clients. This is a permanent role and will involve an interview process directly with our client. You will be based within the Customer Services Team and your key responsibilities will include liaising with transport...

  • Inbound Customer Service

    4 weeks ago

    Birkenhead, United Kingdom Aequitas Automotive Limited Full time

    This is a permanent position in a small but lively team. You must be a team player but also be able to work on your own when needed. We provide gap and supplementary insurance direct to the general public, so your role would be to take inbound sales and customer service calls. You must be computer literate and have excellent verbal and written...

  • Accounts Assistant

    4 weeks ago

    Birkenhead, United Kingdom Envea Global Full time

    Accounts Assistant - 12 month Fixed Term Contract Role Overview: Project accounting and cash management withing a small UK multi-site finance team. **Responsibilities**: - Cash Management - Daily bank reconciliations for multi-currency accounts and balance reporting to Group Finance. - Project accounting - Checking and converting project quotes to orders,...

  • Retail Assistant

    4 weeks ago

    Birkenhead, United Kingdom Primark Full time

    **Retail Assistant** Location: Primark Birkenhead **Salary**: £11.00 Employment type: Permanent Job type: Part Time Contracted hours: 6-16 per week Shift pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview We’re Primark - one of the biggest names in fashion retail with over 400 stores...