Customer Support Representative

4 weeks ago


North Ferriby, United Kingdom Tes Global Full time

**Salary**: £21,450 (£11 an hour)

**Location**: North Ferriby, Hull (3 days in the office, 2 days at home). Initial training, full time in the office.

Role overview

Key to this role is ensuring we meet agreed SLA’s (Service level agreements) and deadlines, the role will be varied and cover a wide range of tasks.

Key role responsibilities
- Effectively handle, manage, resolve, and log customer contacts received through a range of customer support channels in a timely and professional manner
- Drive continuous improvement of products, service, and support strategies
- Take ownership, managing, investigating, resolving, and logging customer contacts and enquiries
- Manage technical product issues and identify root causes to determine appropriate solutions to resolve customer issues to a high standard
- Create and implement Customer Services Plans and support strategies for assigned projects
- Provide technical support and assistance to customers throughout their contract lifetime.
- Identify and advocate for serviceability and support requirements throughout the product life cycle
- Optimise customer satisfaction and meet defined quality and regulatory standards for contact handling and associated administration.
- Work effectively as a team and autonomously
- Support customers with help requests, technical issues, complaints, suggestions, and praise received through a range of customer support channels
- Be able to communicate effectively and listen to a customer’s specific situation and needs
- Ability to maintain a calm approach and work effectively under pressure

Education and experience requirements

**Essential Skills & Experience**:

- Proven experience in effectively communication with customers, clients or similar.
- Strong comprehension skills and attention to detail to ensure customer contacts are read and interpreted correctly
- Collaborative approach and the ability to build internal relationships both within the team and the wider business
- Ability to take initiative, be self-motivating, act proactively
- Working within a multi skilled environment
- Have a very positive work attitude including flexibility and willingness to work
- Initiative and ability to make informed decisions within the remit of their role
- Ability to maintain a calm approach and work effectively under pressure

Desirable Experience
- Management of customer complaints.
- Working in a high-volume environment to meet customer expectation.
- Decision-making and bringing innovation to problem solving
- IT literacy, demonstrable commitment to continuous improvement of the Customer Experience



  • North Ferriby, United Kingdom Orovia Ltd Full time

    Orovia is looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems. The ability to introduce relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the...


  • North London, United Kingdom Architectural Decorators Ltd Full time

    **Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** **If so, this could be the role for you!** Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance...


  • North Ferriby, United Kingdom Browns Books Full time

    Job Title: Customer Care Advisor Location: Melton Salary: £23,595 per year Hours: 37.5 hr & 40 hrs contracts available Job type: Full-time, Permanent. We are an established family company operating for 40years and leaders in the education book market. Despite our roots, we are a growing and innovative company, and we are looking for an enthusiastic...


  • North Shields, United Kingdom TEKsystems Full time

    Description: The Customer Service Representative will be responsible for providing an end-to-end personal loans service to their customers. Once the loan is active and funds are released to the customer, any changes/queries made during its liftime will be processed through the representatives. Some typical calls may include payment holidays, updating...


  • Ripon, North Yorkshire, United Kingdom Search Full time €22,464

    Customer Service Representative Salary: £22,464 per annum Location: Ripon, North Yorkshire Hours: 08:30 - 17:00 (Monday to Friday), 09:00 - 12:00 (Saturday) 36 Hours per week Full time, Permanent Role We are currently looking for confident, approachable and ambitious candidate to work with my client, to support the continuous service of their valued...


  • Ripon, North Yorkshire, United Kingdom Search Full time €22,464

    Customer Service Representative Salary: £22,464 per annum Location: Ripon, North Yorkshire Hours: 08:30 - 17:00 (Monday to Friday), 09:00 - 12:00 (Saturday) 36 Hours per week Full time, Permanent Role We are currently looking for confident, approachable and ambitious candidate to work with my client, to support the continuous service of their valued...


  • North West London, United Kingdom Architectural Decorators Ltd Full time

    Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry? **About us** Established in 1944, AD Construction Group has continually expanded its service offerings to align with its growing client base and esteemed reputation. Specialising in a comprehensive range of...


  • North West London, United Kingdom Architectural Decorators Ltd Full time

    Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry? **About us** Established in 1944, AD Construction Group has continually expanded its service offerings to align with its growing client base and esteemed reputation. Specialising in a comprehensive range of...


  • North Ferriby, United Kingdom Coop Full time

    **Customer Team Member** Location: Co-op, High Street, North Ferriby, HU14 3JP Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts, mainly late evenings (store closing) and weekends, to be discussed at interview. Full training given - You must be aged 18 or over to be...


  • North Ferriby, United Kingdom Jobs Butler Full time

    **Join our team - multi-award-winning solutions and services for education!** - Payroll Apprentice - Pensions Administrator - Technical Deployment Apprentice - Product Support Specialist - Technical Support Analyst - Product Trainer **About the employer** Our client are a fast growing, innovative software company based in East Yorkshire, with a specific...


  • North Ferriby, United Kingdom JBTS Full time

    **About the employer** Our client are a fast growing, innovative software company based in East Yorkshire, with a specific focus to deliver award winning solutions and support to over 4,500 schools and academies within the education sector. They have been market leaders in payroll, HR and budget planning for over 15 years. Customer service is at the heart...


  • North Ferriby, United Kingdom Orovia Ltd Full time

    Orovia is looking for someone with excellent communication skills who can learn software systems easily to provide technical support to clients and assist in the setup of systems. The ability to introduce relevant and essential information to new customers, providing quality service promptly and developing and maintaining a vast knowledge of the...


  • Ripon, North Yorkshire, United Kingdom Search Full time €22,464

    Customer Service Representative Hours: 08:30 - 17:00 (Monday to Friday), 09:00 - 12:00 (Saturday) Full time, Permanent Role We are currently looking for confident, approachable and ambitious candidate to work with my client, to support the continuous service of their valued customers. The Key Duties of the Customer Service Representative Providing...


  • Ripon, North Yorkshire, United Kingdom Search Full time €22,464

    Customer Service Representative Hours: 08:30 - 17:00 (Monday to Friday), 09:00 - 12:00 (Saturday) Full time, Permanent Role We are currently looking for confident, approachable and ambitious candidate to work with my client, to support the continuous service of their valued customers. The Key Duties of the Customer Service Representative Providing...


  • North Ferriby, United Kingdom Alexis Filters Full time

    An opportunity has arisen for a Customer Service and Administration Apprentice to undertake all duties supporting the team at Alexis Filters. This is a brilliant chance for someone to gain vital experience and learn how a full business operates. This will be a varied role allowing you to learn all aspects of the business, you will be working with a...


  • North East England, United Kingdom U-Haul International, Inc. Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...


  • North Shields, United Kingdom Silent Disco 4U and Cinema Hire 4U Full time

    **Sales and Customer Service Representative** Purple Chilli Ltd is a fast-growing company with 4 brands under our umbrella - Silent Disco 4U, Cinema Hire 4U, Karaoke 4U and Hot Tub Hire 4U - providing equipment and event services for a range of events, nationwide. We are a relatively small and dynamic team with big ambitions who aim for excellence in all...


  • North East Region, United Kingdom First Customer Contact Full time

    **Who are we?** So, while we're always working hard to improve the experience our customers have whenever they use our services, it's refreshing to know that we'll also do the same for you too. **Hours** You will be contracted to 37.5 hours per week, with flexible shift lines between the hours of **08:00** and **20:00**, Monday to Friday. **Start...


  • Scarborough, North Yorkshire, United Kingdom David's Bridal Full time €10

    Alterations Customer Service Representative Minimal weekday hours required (join for weekends only!) $500 bonus for every referral hired with NO LIMIT * Competitive hourly pay rates & team bonus * At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that...


  • North Shields, Tyne and Wear, United Kingdom TEKsystems Full time

    Description: The Customer Service Representative will be responsible for providing an end-to-end personal loans service to their customers. Once the loan is active and funds are released to the customer, any changes/queries made during its liftime will be processed through the representatives. Some typical calls may include payment holidays, updating...